Huduma Centers will now operate from 7:00am to 7:00pm as opposed to the 8am to 5pm hours.
The extension of working hours will commence December 5, 2022.
Moreover, this move is one of the six interventions promised by the Public Service, Gender, and Affirmative Action CS Aisha Jumwa recently, to advance Public Service Delivery and Transformation through the Huduma Kenya Service Delivery Program (Huduma Kenya).
The government through a statement to media houses notified the public that the extension of the service hours will be deployed in 18 select Huduma Centers around the country.
The Huduma centers include Nairobi-GPO, City Square, Makadara, Kibra, Eastleigh, Kiambu, Thika, Nakuru, Eldoret, Nyeri, Embu, Meru, Laikipia, Kisii, Kitale, Kericho, Kakamega, Kisumu and Mombasa.
Likewise, a customer traffic analysis conducted by Huduma Kenya on the most sought-after services by members of the public at the centers indicated that the following specific desks will be operational during the extended hours at the Huduma Centers: Police abstracts, Duplicate national identity cards, Birth & death certificates, Certificates of good conduct,
Others are NHIF, KRA, NSSF, HELB, NTSA and all online Government Services through the Huduma Cyber Cafe.
In addition, to assist citizens via call on enquiries, booking of appointments and general Public Service information, while seeking services, the Huduma Contact Centre has also extended its operational hours.
Also Read: CS Jumwa Promises Salary Increment for Public Servants
It will now operate from 7:00am to 9:00pm.
Consequently, the extension aims to serve at least 2,000 customers daily from the 1,000 it previously served as citizens can be supported via call beyond the 8am to 5pm working hours.
Henceforth, the extension of working hours will allow citizens to access services at their convenient time, with an expected increase in the number of citizens being served.
Huduma Kenya is making positive strides towards enhancing Public Service Delivery and Transformation and will continue working towards deploying more innovative measures to reach more citizens.