Equity Bank has announced a service downtime affecting digital banking channels.
In a notice to customers on Friday, July 11, Equity said the technical team is working to resolve the issue.
“We are experiencing an intermittent service downtime on our digital banking channels. Our technical team is working to resolve the issue as soon as possible. We appreciate your patience during this time,” reads part of the notice.
Equity Bank reminded customers that 0763 000 000 is its only official contact number and cautioned them to beware of fraudsters who may exploit system downtime to steal money.
The Bank emphasized that it never asks for personal banking details, urging customers to ignore any suspicious calls or messages.
“Please remember, Equity calls you from only one number, 0763 000 000. Do not engage with anyone asking for your personal banking details. Equity will never ask for your bank details, PIN, Password, OTP or Card information on phone or SMS,” the Bank said.
Equity Bank operates several digital platforms, including Equity Mobile App, Equity Online Banking Portal, USSD Banking (247#) and EazzyBiz.
Majority of Equity Bank Transaction Done Via Digital Channels
Equity Group’s financial results for the first quarter of 2025 reveal that 87% of all customer transactions are now processed through these digital channels.
The Group CEO and Managing Director Dr. James Mwangi said the digital platforms contributed to the bank’s positive financial performance, with the profits after tax jumping to Ksh15.4 billion.
“Our investment in technology has made us scalable, agile, and inclusive. It allows us to reach customers where they are, with the tools they need, when they need them,” Mwangi said.
Also Read: Equity Bank Kenya Partners with Unilever to Boost SME Financing
Mobile App and USSD
The Equity Mobile App and USSD channels processed 39.5 million transactions valued at Ksh942.7 billion.
This is an increase from 37.8 million transactions worth Ksh720.2 billion recorded during the same period in 2024.
Equitel, the Group’s MVNO service, also increased from 65.2 million in 2024 transactions to 92 million in the first quarter of 2025.
Also Read: James Mwangi Breaks Silence on Equity Bank Mass Layoffs
EazzyFX & Pay With Equity
Equity’s foreign exchange platform, EazzyFX, processed Ksh29.5 billion in transaction value while Equity Online hit Ksh41.7 billion.
Meanwhile, Equity’s Pay With Equity (PWE) platform facilitated transactions worth Ksh567.6 billion across over 1.1 million merchants.
Equity’s fintech and investment banking subsidiaries increased their profits by 10% and 142% respectively, while its insurance unit reported a 27% rise in profit before tax.
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