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Kenyan Businessmen Lose Millions Over NTSA Blunder

Joy KwamabyJoy Kwama
May 8, 2025
Reading Time: 4 mins read
National Bank Lists Vehicles For Auction As Bidding Deadline Set For March 30

Some imported vehicles as seen at Canon Motors in Mombasa. PHOTO/ Omondi Onyango, Standard.

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A crisis has hit Kenyan businessmen and car dealers as a nationwide shortage of vehicle number plates stalls the sale and registration of vehicles.

According to the traders at the port of Mombasa, they are incurring losses running into millions of shillings.

Further, the Kenya Car Importers Association has blamed the government’s failure to pay suppliers, which has paralyzed the printing of number plates and logbooks at the National Transport and Safety Authority (NTSA) facility in Ruaraka.

Additionally, the association’s National Chairman, Peter Otieno, said that over 7,000 vehicles are currently stuck at the Port of Mombasa and container freight stations (CFSs), unable to be released or sold.

“The government has not paid the supplier. So, the supplier cannot print the logbooks and the number plates at Ruaraka. You cannot remove the vehicles from the CFS,” said Otieno.

“And even if you can remove the printout from the NTSA website and sell that vehicle, the customer will keep on abusing you. Actually, there are some that are being abused.”

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Also Read: DCI Raids Car Dismantling Yards


Car Dealers on the Impact of the NTSA Delays

The shortage, which began in February, has now entered its third month, affecting operations for car dealers across the country.

At the same time, vehicle salespersons have expressed their frustration, explaining that they have had to deal with frustrated clients and handle stalled deals. 

Some customers have been forced to use temporary KD plates, which cost them Ksh1,000 per day, as they wait indefinitely for permanent plates.

“In February, I sold a vehicle to a customer who has not received their plate number to date. There is another one who bought a vehicle in January and wants a logbook. So there is a big problem,” said Akinyi Susan, a salesperson in Mombasa. 

Consequently, dealers now face the risk of selling older-registered vehicles at a loss, as newer stock registered in later months affects pricing and market demand.

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“Now by next month, the vehicles that were registered in March, you can’t sell them the same price that the vehicles were that were registered in April or May. SSo you have to accept that you have recorded a loss,” added Otieno.


Also Read: NTSA Issues Directives to Motorists Over Logbooks & Number Plates


Earlier Response from NTSA

In August 2024, the National Transport and Safety Authority (NTSA) refuted claims of shortage of number plates, saying that the delays were due to the dealers themselves.

NTSA claimed that the dealers ought to collect their plates from centres identified during the application process.

 “There is no shortage. Dealers are currently collecting their plates from the centres they identified during the application process,” stated the authority. 

Follow our WhatsApp Channel and X Account for real-time news updates.

Kebs To Stop Importation Of Select Used Vehicles
Vehicles loaded into containers. PHOTO/UGC.
Tags: Car DealersNTSANumber Plates
Joy Kwama

Joy Kwama

Mercy Joy Kwama is a digital journalist who is dedicated to the art of storytelling, truth-telling and changing narratives. She covers diverse topics including politics, social justice, gender, humanitarian matters, and policy. Mercy is especially driven to amplify the voices of marginalized African communities and challenge the status quo. She is a graduate of Riara University with a degree in Communications and Multimedia Journalism and is well-equipped to navigate the complex landscape of news reporting. In her spare time, Mercy likes to pick up new skills including dancing, gardening, reading, and meeting new people.

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