The Airports Council International (ACI World) has awarded Moi International Airport (MIA), Mombasa, the 2023 Best Airport by Size and Region in the Under 2 million Passenger Per Year category for Africa.
This recognition came as part of the ACI Airport Service Quality (ASQ) Survey, which rigorously assesses global passenger experiences.
ACI World’s ASQ Awards are an annual celebration of excellence in airport customer experience, gauged through Departure and Arrival Surveys.
Luis Felipe de Oliveira, ACI World Director General, congratulated the Kenya Airports Authority (KAA) for setting a global benchmark in airport services.
“Congratulations to the whale team at Moi international Airport in Mombasa on their success in the ASQ Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high,” stated Oliveira.
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The ASQ program was started in 2006. Since then, MIA has solidified its reputation as the leading airport passenger satisfaction benchmark. The benchmark involves participants from more than 90 airports in 109 countries.
Why Moi international Airport
The latest accolade from ACI World, delivered in partnership with technology giant Amadeus, reflects MIA’S continuous dedication to enhancing customer experience and maintaining high service quality standards.
These efforts are particularly noteworthy given the challenging climate of the aviation industry.
MIA earned won best airport award in the same category for Africa in 2021 and 2022.
This reaffirmed its commitment to passenger service excellence in response to this remarkable achievement.
While commenting on the award, KAA Acting Managing Director, Henry Ogoye thanked the team for the achievement.
“I am filled with immense pride and joy for Moi international Airport’s significant achievement. Winning the 2023 Best Airport by Size and Region Award from Airports Council International is not only an honor but also a testament to our unwavering dedication to excellence in customer service,” Ogoye stated.
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In addition, he said direct feedback from travelers, showcase the role that the Airport has been playing to customers.
“This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring MIA remains a leader in its category,” he added.