The East African Breweries Limited PLC (EABL) has apologized to festivalgoers, on disruptions that were experienced on the second day of the Walker Town 2024 festival.
In a statement on September 30, 2024, the listed distiller sent out a message to consumers, artistes, suppliers and stakeholders.
“We sincerely apologize to all our valued festivalgoers, suppliers, artistes, and stakeholders for the disruptions experienced during day two of the Walker Town festival,” the statement read in part.
At the same time, EABL explained that despite relentless efforts, unforeseen technical challenges particularly due to the rain and other conditions affected their sound system, causing significant delays.
“This resulted in the delayed performance by Miss Lauryn Hill and, regrettably, the cancellation of our brand partner Nyashinski’s performance, which deeply impacted the overall festival experience,” EABL further, explained.
Moreover, EABL extended its sincerest apologies to everyone who was affected. The company cited that; they understand the importance of meeting the high expectations they have consistently strived to deliver in past.
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Ticket Holders Refund
Apart from the Apology the company has also promised a 100% refund to all ticket holders for the day two Walker Town 2024 Festival within the next two weeks.
In addition, the company known for the manufacturing of branded beer, spirits and non—alcoholic beverages further reassured the customers on its commitment.
It stated, “This is a reflection of our commitment to fairness and respect for the trust you placed in us.”
“Once again, we extend our apologies to all artistes and partners whose performances were impacted and to our loyal consumers who came out to enjoy this festival. We are committed to learning from these challenges,” EABL reiterated in the apology.
Additionally, the firm hopes that the customers will understand the prevailing situations that led to the unfortunate turn of events.
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EABL PLC
East African Breweries PLC (EABL) is a regional leader in beverage alcohol with an exceptional collection of brands across beer and spirits.
Although EABL business is concentrated on three core markets of Kenya, Uganda and Tanzania, their products are sold in more than 10 countries across Africa and beyond.
Also, their brands are an outstanding combination of local jewels and international premium spirits. These include among others Tusker, Guinness, Bell Lager, Serengeti Lager, Kenya Cane, Chrome Vodka, Johnnie Walker, Captain Morgan and Smirnoff.
The Company’s ambition is to be one of the best performing, most trusted and respected consumer products companies in Africa.
“We are proud of the brands we make and the enjoyment they give to millions. We are passionate about alcohol playing a positive role in society as part of a balanced lifestyle,” the company affirmed in their apology.
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