In today’s job market and increasingly regulated travel and immigration systems, a Certificate of Good Conduct has become a vital document for many Kenyans.
Commonly referred to as a Police Clearance Certificate, this official document from the Directorate of Criminal Investigations (DCI) verifies that an individual has no criminal record.
The certificate, which is valid for 12 months from the date of issue, is a step in clearing your record for personal and professional advancement.
Applicants eligible for the certificate include Kenyan citizens with a valid National ID, foreign residents holding an alien or foreigner certificate, and minors whose parents or legal guardians apply on their behalf.
It’s essential to note that individuals with prior arrests or criminal charges may undergo additional review before their application is approved.
How to Apply for a Good Conduct Certificate in 2025
The process is now fully online through the DCI e-Services Portal and Huduma Centres. Here’s a simplified step-by-step guide.
Also Read: How to Apply for a National ID at Huduma Centre
Step 1: Register Online
- Go to https://portal.dci.gov.ke
- Click Register, input your ID number, phone, and email
- Verify via OTP (sent via SMS or email)
Step 2: Fill in the Application
Log in and select “Apply for Certificate of Good Conduct.”
Enter your full name (as per ID), date of birth, gender, and reason for application
Step 3: Upload Required Documents
Scanned copy of your ID (front and back)
Recent passport-size photo (white background)
KRA PIN certificate for employed applicants
Foreigners: Passport and Alien ID
Step 4: Pay the Application Fee
- Ksh 1,050 (Kenyans)
- Ksh 2,050 (Foreigners)
Save the receipt, you’ll need it for tracking and verification.
Assistance is available through the Huduma Contact Centre at +254 (020) 6900020.
Step 5: Book a Fingerprinting Appointment
Choose a location for digital fingerprinting:
- DCI HQ (Nairobi)
- Huduma Centres across the country
- DCI branches in Mombasa, Kisumu, Nakuru, and others
Step 6: Track and Collect Your Certificate
Processing Time: 7–14 working days
Updates: You’ll receive SMS/email notifications
Collection: In-person pickup or courier delivery (extra fee applies)
How to Check Your Application Status
Applicants can check the status of their certificate by logging into the DCI portal and selecting “Track Application,” where they input their reference number.
Also Read: How to Register as a Member of the Social Health Authority
Updates can also be obtained by calling the DCI helpline at 0800 722 203.
Common reasons for delays include mismatched details, unclear fingerprint scans, missing documents, or unconfirmed payments.
If an application is rejected, typically due to a criminal record or submission of fraudulent documents, applicants have the right to appeal through the DCI’s complaints desk.
Legal assistance may also be sought if one believes the rejection was made in error.
Follow our WhatsApp Channel and X Account for real-time news updates.
Appying for certificate of good conduct