Kenya Airways has announced possible disruptions of flights ahead of the upcoming festive season.
In a statement on Friday, December 8, the company announced that it was anticipating disruptions in the coming weeks mainly due to challenges in the global supply chain of aircraft spare parts.
According to the statement, the national flag carrier was experiencing delays in accessing spare parts and in turn leading to extended ground time for its aircraft.
The disruptions, according to Kenya Airways, are expected to persist for approximately two weeks.
“These challenges are leading to an extended ground time of our aircraft for maintenance,” the KQ statement read in part.
“This may also lead to grounding of one or more aircraft in line with our commitment to the highest level for safety and reliability of our operations.”
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KQ further expressed its apologies to customers for the inconveniences caused, noting that it was aware of the disruptions in travel plans.
In the statement, the company assured that it was working towards minimizing disruptions and keeping customers informed throughout the period.
“We understand the impact that schedule changes can have on your travel plans, and we sincerely apologize for any inconvenience this may cause,” read the statement.
How to Check Flight Updates
“Please be assured that our team is working tirelessly to minimize these disruptions and to keep you informed every step of the way.”
In the meantime, KQ asked customers to check updates on any changes to their light schedule by checking on its website or by contacting the Customer Excellency Centre (CEC).
Alternatively, Kenya Airways announced that customers would be able to follow updates through the mobile app.
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Kenya Airways’ Promise
The Airline added that it is dedicated to resolving these issues as quickly and efficiently as possible.
“If you have any questions or concerns, please do not hesitate to reach out to us on +254 711 024 747, WhatsApp: +254 705 474 747 or Email: customer(dot)relations(at)kenya-airways.com,” added Kenya Airways.
Furthermore, it pledged to assist customers and ensure that their travel experience with Kenya Airways remains as smooth and enjoyable as possible.
