The Kenya Power and Lighting Company (KPLC) on Tuesday, February 13 announced a full resumption of the prepaid service which affected purchase of electricity tokens.
In a statement, the power company announced that the recent system disruption witnessed on February 10 and 11 had been resolved.
“We are glad to inform our customers that the issue was resolved yesterday (Monday 12th February 2024), enabling our customers to conveniently buy their tokens through MPESA Pay bill No. 888880,” said KPLC.
Kenya Power stated that as of February 12 evening, all electricity tokens purchased by respective customers via MPESA had been processed and sent out.
The company further said all customers can now access tokens by dialing *977# and via myPower App at any time.
Kenya Power also apologized for the inconveniences caused and thanked the affected customers for their patience.
Also Read: KPLC Issues Update on Token Purchase Delay Amid Uproar
KPLC Faces Technical Hitch
KPLC faced a massive technical hitch on February 10 and 11 leading to the delay of token purchase for customers throughout the country.
The company confirmed the technical hitch on February 10 at around 4.20 PM.
In a statement, KPLC announced that the system was undergoing a delay in token generation and postpaid bill payment.
“We are experiencing a technical hitch which is affecting both our prepaid (token generation) and postpaid bill payment systems,” read part of the statement.
Kenya Power further revealed that they were working to resume normalcy within the shortest time possible.
However, this hitch led to thousands of Kenyans complaining, with a majority calling out the company.
On the same day at around 7:50 PM, KPLC issued an update noting that normal services had resumed in token generation and postpaid bill payment.
Despite the update, the lighting company was put on the spot as customers online still complained about delays while purchasing tokens.
Buying Tokens Through M-Pesa
Although there are many ways to purchase electricity tokens, the most common way is through M-Pesa.
You can purchase tokens through your M-Pesa by selecting Lipa na M-PESA on your app and selecting the Pay bill option.
Also Read: Relief for Kenyans as Govt Reduces Cost of KPLC Tokens
Proceed to enter the business number 888888 for postpaid and 888880 for prepaid tokens and your 11-digit prepaid meter number as the account number.
When that is done, enter the amount you wish to purchase and your M-Pesa pin to confirm your payment.
Buying Tokens Through KPLC Agents
Similarly, a customer can buy tokens through KPLC agents.
For this method, you have to physically visit KPLC agent shops located in various locations across the country to purchase tokens.
The agent will require you to submit your meter number and the amount you wish to spend to purchase tokens.
When successful, the agent will give you the tokens reference number and a confirmation of payment.
In return, agents make a commission depending on the transaction number.
At the same time, there is a provision for you to buy tokens through your mobile banking.
Depending on the banking app you use, you can purchase tokens through their provided USSD or procedure.
