People reschedule visa appointments for several reasons, such as incomplete documents, personal emergencies, or scheduling conflicts.
Rescheduling a visa or passport appointment requires following the official procedures to ensure your application remains valid.
The process differs slightly depending on whether the visa is for Kenya or another country.
To reschedule a Kenyan visa or passport appointment, use the eCitizen portal after completing your initial application and payment.
Step-by-Step Process of Kenyan Visas Rescheduling
- Log in to your eCitizen account at ecitizen.go.ke using your ID number and password.
- Navigate to Immigration and Citizen Services > New Applications (or My Applications/History for existing ones).
- Locate your passport/visa application (e.g., starts with “epp1” or “cpp1”); select it and click “Edit” or “Book Appointment.”
- View your current slot; if unmet requirements or conflicts exist, select a new available date at a processing centre (e.g., Nyayo House, Nairobi, Mombasa).
- Confirm changes, print updated receipts/form, and attend the rescheduled biometric capture.
If slots are unavailable or for payment issues, Contact Nairobi support at +254 772 246 669.
Rescheduling is free but limited by centre capacity; attend promptly to avoid delays (10-day processing for new passports).
If online rescheduling is unsuccessful, visit a Huduma Centre or passport office in person. Bring your ID and appointment confirmation to facilitate the change.
Foreign Visas Rescheduling
Foreign visa rescheduling processes vary by country and by the embassy/consulate handling applications in Kenya (e.g., the US Embassy in Nairobi, Schengen VFS centres).
Use the specific portal after initial registration.
US Nonimmigrant Visa (Nairobi)
- Register your original appointment at ais.usvisa-info.com/en-ke/niv before rescheduling.
- Log in, select “Reschedule Appointment,” pick a later date (one reschedule allowed), and confirm.
- For emergencies (e.g., medical, school start), book any slot first, then request expedited via support form.
Also Read: VFS Global Announces New Changes to Visas Appointments
Schengen Visa (e.g., Germany, Poland, Netherlands)
- Access the VFS Global or TLScontact portal (vfsglobal.com or tlscontact.com) for your embassy.
- Log in with the reference number, select reschedule/cancel, then choose a new slot (fees may apply).
- Email the embassy directly for urgent appeals (e.g., [email protected] for Poland).
Notably, options to change appointments may be limited.
Common Reasons a Visa Reschedule May Be Denied
One key reason is that the limit is exceeded. US visas allow only one free reschedule under post-2025 rules, and additional changes require new fees or restarting the process.
Also Read: US Warns Visa Applicants on All Practices That May Lead to Appointment Cancellation
In Kenya, eCitizen may block rescheduling if no appointment slots are available.
Another reason is that there is no valid emergency. Routine situations like vacations, job changes, or weddings are not accepted.
Only serious emergencies, such as life-threatening illness, a family death, or an urgent school start, qualify with proof.
Furthermore, an incomplete application. Errors in forms, incorrect passport details, missing documents, or unmet requirements can lead to cancellation and prevent rescheduling.
