How to Verify Status of Your SHA Contributions Online

The Social Health Authority (SHA) manages the Social Health Insurance Fund (SHIF), Primary Health Care Fund (PHCF), and the Emergency, Chronic, and Critical Illness Fund (ECCF).

SHIF covers a range of services, including screening, mental health support, and cancer screening. On the other hand, ECCIF covers significant costs for emergency and long-term illnesses after SHIF benefits are depleted.

Registered members can check their contribution status through several convenient platforms, namely: the SHA Self-Service Portal, Mobile App, or by using a USSD code. Each option gives you access to your registration details, payment status, and linked healthcare provider.

SHA self-service portal (online)

The SHA portal provides an easy-to-use interface for verifying your SHIF information online.

Steps:

1. Visit the official SHA portal: https://sha.go.ke
2. Log in to your account
3. Enter your National ID number and any other required details
4. After successful login, go to the “Insurance Cover” section to view:
   • Your registration status, payment/contribution history
   • Linked healthcare provider
   • Status for Primary Health Care Fund (PHC), SHIF, and the Emergency, Chronic, and Critical Illness Fund (ECCF)
   • Other account details

The portal also allows you to update your personal details, register dependents, and change your preferred hospital.

Also Read: SHA Appoints Four New Directors

Mobile app

The mobile app is a user-friendly option for those who prefer accessing services via smartphone.

Steps:

1. Download the Afyangu app from the Play Store
2. Create an account or log in using your ID number and mobile phone
3. Go to the Insurance Cover” section to view:
   • Your registration status, payment/contribution history
   • Linked healthcare provider
   • Status for Primary Health Care Fund (PHC), SHIF, and the Emergency, Chronic, and Critical Illness Fund (ECCF)
   • Other account details

Using the USSD code

If you don’t have access to the internet or a smartphone, the USSD service is a fast and accessible alternative.

Steps:

1. Dial *147# (available on Safaricom, Airtel, and Telkom lines)
2. Select “Kenyan Citizen” and enter your national ID number when prompted
3. You will be notified if your Taifa Care is Active or Inactive
4. Options prompted include “Make Payment” “Update Details” “Contributions Appeal” and “My Profile”
5. Select “Calculate Contribution” option to verify your contributions 

Note that the USSD service is available 24/7 and is free of charge.

Also Read: How to Access SHA Services as a Self-Employed Individual

Visit a Huduma Centre or SHA offices (in-person option)

If you encounter issues online or prefer face-to-face assistance:

• Visit any Huduma Centre or official SHA/SHIF office
• Bring your National ID and, if available, proof of payment (e.g., M-PESA confirmation)
• Officials will help verify your registration and resolve any issues

You can also check your SHIF membership and contribution status via SMS by sending a message in the format [ID>Space>Your ID Number] (e.g., ID 12345678) to 21101.

You’ll receive a reply with your account status, last payment date, and coverage details, but note that this service may incur additional charges.

Understanding Your SHIF status results

When you check your SHIF status, the system may return one of several results. If your status is marked “Active,” this means that you are successfully registered with SHIF, and your contributions are up to date.

An “Inactive” status indicates that you are registered but have not made any recent contributions, which may affect your coverage.

If your status appears as “Pending,” it means your registration or payment is still being processed and may require a short wait before full activation. A status of “Not Found” suggests that your information does not exist in the SHIF system.

In this case, you may not have registered yet, or there could be an error in the details you provided.

If you encounter issues while checking your SHIF status—such as missing information, incorrect details, or unexpected results—there are several steps you can take.

First, double-check that you have entered your National ID number correctly. Even a small mistake can result in your record not being found. If you’ve recently made a payment, allow at least 24 to 48 hours for the system to update. It’s also advisable to keep your M-PESA confirmation messages or reference numbers as proof of payment for follow-up purposes.

If your linked health facility appears incorrect, you can update it easily through the SHA Self-Service Portal or the SHIF Mobile App. Should the issue persist despite your efforts, contact SHA support directly or visit a Huduma Centre or SHIF office for further assistance.

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