Safaricom‘s chatbot Zuri has revealed most asked questions by Kenyans. Speaking during the Safaricom Engineering Summit the Artificial Intelligence stated most Kenyans wanted to know is she is single.
Zuri an AI chatbot assistant, was asked to briefly explain how her October has been as well as the peculiar questions Kenyans asked her by the MC during a session with the AI.
“Most people want to know if I’m single.” she said. On the other hand, the AI chatbot noted that Kenyans have even gone further to inquire about her body physique. “A lot of people want to know how tall I am,” she noted.
Who is Zuri
Zuri is Safaricom’s chatbot that speaks to over 73,000 people per day similarly, she has over 190 million conversations since she was switched on.
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The telco unveiled Zuri in December 2018 and was first available on Facebook Messenger and Telegram.
Zuri was recently started on WhatsApp which allows users to play some brain teasers while stuck in traffic or when they want to clear their head after a long day at work.
Subsequently, the Chatbot also contains a Safaricom Home section where customers can access and review their Safaricom Home Fibre Account details.
Zuri Services
Zuri helps Safaricom customers perform several M-PESA related services. These include checking M-PESA balance, charges, managing Bills, reversals, accessing statements.
Subsequently the AI chatbot helps in management of subscription services. Similarly, users can stop those troubling promotional messages and even chargeable ones by talking to Zuri.
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Moreover, Zuri can also help customers retrieve their PUK when they need to get back into their SIM card or help a colleague who has, unfortunately, blocked theirs.
For Safaricom’s Fiber users, Zuri provides an easy alternative for changing your WIFI password, renewing your current plan, or even changing the subscription plan. Zuri doesn’t help you change your WIFI name, however, so keep that in mind.
Additionally, Zuri is handy when you need to top up your number as well. She provides two ways to top-up; either via scratch card or M-PESA.