The Kenya Power and Lighting Company (KPLC) has launched an exercise aimed at updating meters under the ‘Update Token Meter Yako’ campaign that will see all customers transition from the older metering system.
Speaking during the launch on Wednesday June 12, Kenya Power MD and CEO, Eng (Dr.) Joseph Siror said the exercise is going to be progressive, and the goal will be to empower and educate the customers on how to update their meters.
He added that the updating exercise is absolutely free as no customer will be required to pay any amount to update their tokens.
Siror said the exercise is done globally and targets all customers using prepaid meters using the Standard Transfer Specifications (STS) an international System used for unique identification of tokens in the prepaid meters.
The STS which has been used by over seven million Kenyans has come to an end and customers have to move to a newer system.
“A total of 7.4 million prepaid meters are targeted for this exercise. All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens. We have put in place elaborate measures to ensure that all our customers are fully assisted in updating their meters to continue to enjoy our services,” Siror said.
KPLC Asks Kenya to Update Meters
The company emphasized that the initiative is a step towards securing energy access in the country at large.
He further urged all prepaid customers to actively participate in this crucial exercise to continue enjoying electricity supply.
Siror noted that the exercise will run for a period of two months where KPLC is aiming to transition from the current prepaid meters by the end August 31, 2024.
“We aim to successfully transition on our prepaid meters by the end of August this year as well as address other challenges encountered by our prepaid customers,” Joseph Siror, said.
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How to Update the Kenya Power Token Meter
Customers will start receiving the updates notification today June 12 from the Kenya Power.
They will receive two codes via SMS from Kenya Power when they purchase tokens which will be a reset Code and an update Code. The first code is the reset code, and the second code is the update code.
Furthermore, the Kenya Power will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters
They will enter the codes into the meters starting with the reset code then followed by the update code before loading the newly purchased tokens.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token,” Siror added.
“In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free.”
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The update process will not affect tokens already loaded into the meters. However, customers are advised to use any unspent tokens before proceeding with the update to avoid any potential invalidation.
Customers who will not have updated their prepaid meters within the stipulated deadline will stop receiving their tokens.
“If you would not have updated your token meter by the deadline set by the power company, whenever you will attempt to buy a token and load, it will not,” KPLC boss stated.
The global deadline for updating these STS-compliant meters is set for November 24, 2024.
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