Nairobi Water has issued a fresh notice to customers ahead of a planned mass disconnection exercise. The utility has urged customers with outstanding water bills to settle their arrears before the exercise.
In a statement dated August 27, 2026, Nairobi Water said the exercise is scheduled for Friday, August 28, 2026.
“Customers in Utawala Zone with outstanding water bills are urged to clear their bills before the mass disconnection exercise on Friday, 28th August 2026,” the statement read in part.
Nairobi Water Customers Face Disconnection
The mass exercise will target customers in the Utawala–Upper Embakasi region with unpaid water bills.
According to the issued statement, customers who fail to clear their outstanding bills risk water disconnection and additional reconnection charges.
“Customers are urged to clear any outstanding bills before the exercise date to avoid disconnection and associated reconnection charges,” Nairobi Water said.
Nairobi Water has advised customers to *query their bills through 260# before making payment.
Customers can pay through M-Pesa Paybill 444400 or any authorized Nairobi Water payment partner.
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“For more information or clarification, please contact the Utawala Customer Care Line: 0725120022. Email: [email protected].”
CWWDA Disconnects Water Supply to Four Companies Over Unpaid Bills
The Coast Water Works Development Agency (CWWDA) has interrupted water supply to areas served by four water companies over outstanding water bills.
In a customer alert issued on Tuesday, August 25, 2026, the agency said the action followed the affected water service providers’ failure to settle 100% of their water bills as required.
The affected companies are TAVEVO Water and Sewerage Company, Kwale Water and Sewerage Company (KWAWASCO), Malindi Water and Sewerage Company (MAWASCO), and Kilifi-Mariakani Water and Sewerage Company (KIMAWASCO).
CWWDA said the companies had accumulated outstanding water bills, prompting it the interrupt their water supply.
“The disconnection has been undertaken due to outstanding water bills and failure by the respective Water Service Providers to settle 100% of their water bills as required.”
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The agency acknowledged the impact on customers and apologized for the inconvenience caused by the interruption.
TAVEVO Water and Sewerage Company serves several areas across Taita Taveta County, including Voi, Mwatate, Wundanyi, Taveta, Mackinnon, Maungu and Mbololo.
Meanwhile, Kwale Water and Sewerage Company (KWAWASCO) provides water and sanitation services across urban and surrounding areas in Kwale County. It serves Kwale Town, Ukunda, Diani, Msambweni, Lunga Lunga, Kinango, and other rural areas of Kwale County.
Additionally, Malindi Water and Sewerage Company (MAWASCO) provides water and sanitation services in Malindi town, Watamu, and surrounding areas in Kilifi County.
At the same time, Kilifi Mariakani Water and Sewerage Company Limited (KIMAWASCO) provides water and sanitation services to residents across several parts of Kilifi County.
It serves Rabai, Kaloleni, Ganze, and Kilifi South sub-counties, as well as parts of Kilifi North Sub-County.
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