The Postal Kenya Corporation (Posta Kenya)has clarified the viral post indicating that it has increased MPost charges for customers.
In a statement on July 17, Posta Kenya said the MPost virtual addresses was in a pilot but the Corporation has now fully implemented it and the charges have been aligned with the standard rates of the services.
“We have noticed some confusion regarding our recent social media announcement about the new MPost charges. We would like to clarify the following:The MPost virtual box service was initially on a pilot phase. With the successful completion of the pilot, the Postal Corporation of Kenya has now fully integrated this service,” the statement reads in part.
“As a result, charges have been aligned with the standard rates of our physical Private Letter Box services: Individual Physical Box: Kshs 2000 and Corporate Physical Box: Kshs 9450.”
The Corporation apologized for the confusion and thanked the customers for their understanding.
Customers with questions and those who require further clarification have been directed to reach out on 0719072600.
“We apologize to our esteemed customers for any confusion this may have caused and additionally wish to appreciate your understanding and continued support,” said Posta Kenya.
This comes after the Corporation announced that it had increased MPost charges for virtual addresses for both corporates and individuals.
In a notice on Thursday, July 17, Postmaster General and CEO John Tonui said corporates will now be charged Ksh9,450.
This in twenty-three times the Ksh400 currently charged for corporate boxes.
Tanui announced that the charges for individual boxes will now be charged Ksh2,000 up from the current Ksh400.
He stated that these new charges took effect on July 5, 2024.
“PCK wishes to inform our esteemed customers and the general public that the rates for Mpost Virtual Boxes/Addresses for both Corporate and Individual have been adjusted with effect from 5th July 2024,” Tonui said.
Posta Kenya CEO Message to Customers
In figures, this means that that Corporation has increased the rates by 2,200 per cent for corporates and 400 per cent for individual box holders.
The CEO emphasized the Postal Kenya’s commitment to provide the most innovative solutions to customers at all times.
“As a corporation, we are committed to delivering Innovative Communication, Logistical and Financial solutions to our customers at all times,” he said.
MPost is an innovative addressing solution that converts mobile numbers into virtual addresses ensuring accurate and efficient mail and parcel delivery for individuals and businesses.
It is important for delivery mail and parcel for individuals and businesses.
Also Read: Posta Kenya Announces New Charges & Payment Method
How it Works
1.Register an address under one minute. Register for an MPost address by dialing *631# and follow the various steps till payment of Ksh 2,050 is made to eCitizen.
2.Choose Postal Office. Choose the most convenient postal office to receive mails and parcels.
3.Instant Notifications. Receive Instant SMS notifications once you have mail or a parcel at the post office.
Also Read: Posta Kenya Forced to Delete Image After Embarrassing Mistake
Advantages of Mpost
- Ecommerce- Customers can shop and ship from Ecommerce stores using their MPost address. The technology ensures that purchases reach you promptly and reliably, enhancing your overall online shopping experience.
- Convenience- MPost transforms mobile numbers into precise virtual addresses has fast easier. It also allows users to streamline their address verification process effortlessly with our cutting-edge technology.
- Accessibility- It makes postal services & Ecommerce accessible to all whether in urban centres or the rural areas. With a registered mobile number, users can enjoy postal services and mail delivery to anywhere in Kenya.
- Instant Notifications – Users receive real-time SMS notifications whenever they have mail at the post office. This ensures that they are always informed and never miss an important delivery.
- Reliability- MPost is committed to providing efficient and timely postal services.
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