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Posta Kenya Announces New Charges & Payment Method

PCK said all postal and courier services have been migrated to the e-citizen platform.

Edwin HindabyEdwin Hinda
February 6, 2024
Reading Time: 3 mins read
Postmaster General John K.tonui. Photo/ Posta Kenya

Postmaster General John K.Tonui. PHOTO/ Posta Kenya.

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Postal Corporation of Kenya (PCK) also known as Posta Kenya has informed customers and the public that payments of all Postal services will now be made through the eCitizen platform.

In a notice on February 6, PCK said all postal and courier services have been migrated to the eCitizen platform.

“This follows the Presidential directive to deactivate all existing paybills and on board all government services on the E-citizen platform to ensure efficient service delivery,” read the notice in part.

PCK directed customers to visit the Posta Kenya website htps:/apps,posta.co.ke/boxupdate and follow the prompts/ steps provided to rent or renew a Post office box.

Postmaster General John K. Tonui. Photo/ Posta Kenya.
Postmaster General John K. Tonui. PHOTO/ Posta Kenya.

Payments for renewals will be made through Pay bill – 222222 (E-citizen Pay bill) with the office code Box number s the account number (e.g. 00100-34567).

In the charges, new individual renters will pay Ksh.2,610, Corporates Ksh.10,060, Special Corporates Ksh.6,835 while Learning and Religious Institutions (LLI) Ksh.8,335.

These charges included key deposit of Ksh.560.

Renewals will cost Ksh.2,050 (individuals), Ksh.9,500 (Corporate), Ksh.6,275 (Special Corporate) and Ksh.7,775 (LLI).

“To book a seat on the Postliner bus visit the Posta Kenya website: https://postiner.posta.co.ke/ and follow the prompts/ steps provided,” added the notice.

Besides, the Corporation directed customers to make payments through mobile money: Mpesa, Airtel money and Equity cash.

Alternatively, Customers can also use Credit cards, debit cards or prepaid cards.

Bank deposits will be made through the Kenya Commercial Bank (KCB), National Bank, Cooperative bank and Absa bank.

“A convenience fee of Kshs.50 is inclusive for all transactions,” directed PCK.


Also Read: Posta Kenya Forced to Delete Image After Embarrassing Mistake


About Posta Kenya

PCK is a commercial State Enterprise operating under the PCK Act, 1998.

The Corporation’s mission is to provide the Public and Private Sector with end to end, reliable seamless universal Postal and Courier Services

Its mandate includes provision of accessible, affordable and reliable postal services to all parts of Kenya as public postal license whereby communication through the post office forms part of the basic human right as is enshrined in the 1948 United Nations Charter.


Also Read: Posta Enters into Partnership with Tanzania


For all other Postal and Courier Services, customers can visit any Post Offices branches countrywide for guidance.

Some of the postal services offered include Parcels, EMS, Small Packets, Stamp Sales, Registered Mail, Posta Dispatch, Post Shop, Deposits for franking Meter Machine, Bulk Mail and E-commerce Door-to-door deliveries.

The Post Office remains the most accessible, affordable, and effective and time-tested communications platform in Kenya with a total of 623 outlets spread across the country.

Nairobi General Post Office. Photo/ Posta Kenya.
Nairobi General Post Office. PHOTO/ Posta Kenya.

Tags: e-citizenPCKPosta KenyaPostal Corporation of Kenya
Edwin Hinda

Edwin Hinda

Edwin Hinda is a versatile and creative journalist with a keen interest in politics, sports, education, international affairs, entertainment, and soft content. With a degree in Communication and Media Technology (Print Option) with IT from Maseno University, Edwin brings a well-rounded academic background to his work. He excels in conducting thorough interviews and in-depth research, ensuring that his stories are both informative and engaging.

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