Bolt Send has crossed one million deliveries in Kenya less than a year after the on-demand parcel delivery service was formally relaunched.
In a statement on October 1, Bolt said it reached the milestone after the service recorded strong growth in order volumes, with Kenya emerging as Bolt’s fastest-growing established Send market globally.
Bolt said order volumes in Kenya increased by more than 135 per cent between January and July 2026. By August, Kenya was 67 per cent ahead of Ghana on a like-for-like basis for two-wheel deliveries, having overtaken the market in May.
“Bolt’s same-day and on-demand parcel delivery service, Bolt Send, completed over 1 million deliveries in Kenya. This milestone was reached less than a year after its formal relaunch in September 2025, making Kenya the fastest-growing established Send market globally,” stated Bolt Send.
Bolt Send Records Strong Growth in Kenya
The company attributed the growth to increased demand across both its motorcycle and car delivery categories.
The two-wheel motorcycle category, which was reclassified as a distinct Bolt Send product in February 2026, recorded more than 130 per cent growth between January and July.
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Bolt also expanded the service to include four-wheel car deliveries in Nairobi in March 2026. The option lets customers transport larger, bulkier items that may not suit motorcycle delivery.
According to Bolt, an average Send delivery covers 9.4 kilometres, with the service being used by businesses and individuals to move stock, documents and parcels across Nairobi.
Couriers on the platform have maintained an average rating of 4.84 out of five, the company said.
Bolt Introduces PIN Verification for Parcel Deliveries
Bolt has also introduced PIN verification as part of its parcel handover process to strengthen delivery security and accountability.
Customers booking a Bolt Send delivery can choose to activate PIN verification, after which the recipient receives a unique PIN through their app.
At the point of handover, the driver is prompted to enter the PIN before completing the delivery. Bolt said the delivery cannot be completed until the correct code is provided.
The company said the feature provides an additional verification step to help ensure parcels are handed over to the intended recipient.
Fridays Record Highest Delivery Volumes
Bolt said usage data shows that Send has increasingly become part of customers’ regular weekly activities.
Fridays record the highest delivery volumes, with orders on the day averaging 23 per cent above the daily average.
The company attributed the increase to businesses closing orders, restocking and meeting end-of-week delivery deadlines.
Dimmy Kanyankole, Senior General Manager, Rides, East Africa, said the one-million-delivery milestone demonstrated demand for delivery services that are reliable and accountable.
“Reaching one million deliveries in under a year is a clear signal that Kenyans need delivery services that are reliable, accountable and built for how they live and do business,” Kanyankole said.
He added that Bolt was positioned to expand the service after obtaining a National Courier Operator licence from the Communications Authority of Kenya.
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Bolt Send Gets National Courier Operator Licence
The growth of Bolt Send followed regulatory approval by the Communications Authority of Kenya.
Bolt said the Communications Authority gazetted the company as a National Courier Operator in August 2025, paving the way for the formal relaunch of Bolt Send in September that year.
According to the company, about 95.7 per cent of all Send orders placed in Kenya since launch were recorded after the gazettement.
In July 2026, Bolt received its full National Courier Operator licence.
The licence allows Bolt to pursue opportunities with corporate clients, retailers and e-commerce businesses requiring formal courier services and delivery infrastructure.
Bolt Expands Bolt Send to Mombasa
Nairobi accounted for more than 95 per cent of Bolt Send volumes between January and July 2026, according to the company.
The service began expanding outside Nairobi in August, when it introduced motorcycle deliveries in Mombasa.
Bolt said the expansion aimed to reach more customers and businesses as it grows its parcel delivery operations across Kenya.
Mombasa’s port activity, tourism industry and retail sector provide a large potential customer base for parcel delivery services, the company said.
Customers can also use Bolt Send to transport parcels to long-distance bus termini for onward transportation to destinations including Kisumu, Nakuru and Meru.
The service therefore connects app-based last-mile delivery with Kenya’s existing intercity transport network.
Bolt said it will continue expanding Bolt Send while maintaining the service standards that have supported its growth to more than one million deliveries in Kenya.
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