Equity Bank Kenya has announced an intermittent service downtime affecting all its services.
In a notice to customers on October 1, the bank said its technical team is working to restore the affected services and asked customers to bear with it as the issue is addressed.
“We are experiencing an intermittent service downtime affecting all our services. Kindly bear with us as the technical team works to restore the services,” the bank stated.
In an earlier update on September 30, the bank said the maintenance will take place on Thursday, October 1, 2026, from 1:00 a.m. to 1:30 a.m., during which its services will be intermittently unavailable.
Equity Bank Issues Fraud Warning to Customers
Equity Bank apologized for the inconvenience caused by the service disruption.
The bank also reminded customers to remain alert and said it only calls customers from 0763 000 000.
Equity warned customers not to share their bank details, PIN, password, OTP, or card information with anyone claiming to represent the bank through phone calls or SMS.
“Please remember, Equity calls you from only ONE number: 0763 000 000. DO NOT engage with anyone asking for your personal banking details. Equity will never ask for your bank details, PIN, Password, OTP, or Card information on the phone or via SMS.”
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Equity Bank Accelerates Push to Link Local SMEs to Global Markets
Equity Bank is accelerating efforts to help small and medium-sized enterprises (SMEs) move beyond raw material production and connect to higher-value local and global markets.
The bank said the strategy focuses on promoting value addition, smart agriculture, and stronger market linkages as it seeks to help grassroots businesses become more competitive in global supply chains.
The strategy was discussed during a recent high-level business dinner involving Equity Bank’s executive leadership, the Narok County Government, and the local business community.
Narok, whose economy has traditionally been anchored on the Maasai Mara National Reserve and rain-fed wheat farming, is increasingly developing into a multi-sector commercial hub, according to Equity Bank.
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Equity Bank Managing Director Moses Nyabanda said the focus should move beyond increasing agricultural production to ensuring farmers can access better-paying markets.
“We are seeing farmers adopting smart agriculture, moving away from how our forefathers farmed,” Mr. Nyabanda said. “But we do not just want to increase yields; we want to connect you to the market. If you are a livestock farmer, we want to see how we can link you to markets that buy processed leather for designer bags, rather than selling raw hides for a fraction of the price.”
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