The Kenya Power and Lighting Company (KPLC) has announced a five-hour disruption to its telephone contact centre services due to scheduled system maintenance.
In a customer notice issued on Friday, October 9, Kenya Power said the maintenance would take place on Sunday, October 11, 2026, from midnight to 5am.
The power utility said telephone access to its contact centre would be unavailable during the five-hour period, affecting customers who rely on phone calls to seek assistance.
“Dear Esteemed Customer, please note that we will carry out system maintenance on Sunday, October 11th 2026, from 12:00 a.m. (midnight) to 5:00 a.m.,” Kenya Power said.
Kenya Power Announces Five-Hour Contact Centre Disruption on October 11
The company reiterated that its contact centre would be temporarily unavailable by telephone while the maintenance was underway.
However, other communication channels will remain operational, allowing customers to continue reaching the utility during the disruption.
Customers can contact Kenya Power through email, its social media platforms, the *977# service and the MyPower App.
“You can still reach us via email, our social media platforms, *977#, and the MyPower App,” the company said.
Kenya Power apologised for any inconvenience caused by the planned maintenance and urged customers to use the alternative channels during the affected hours.
“We apologize for any inconvenience and appreciate your understanding. Stay Connected Pamoja Twang’aa,” the utility said.
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The latest notice comes days after Kenya Power warned customers against engaging with its customer care account on X following reports that it had been compromised.
In a notice issued on Saturday, October 3, the company said its customer care account, @KenyaPower_Care, had been accessed without authorisation and that efforts to recover control were underway.
“Our customer care account on X, @KenyaPower_Care, has experienced unauthorised access and the recovery process is currently underway,” the notice read.
The utility also warned customers that it would not request sensitive information, including PINs, bank details or mobile money information, when handling complaints.
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The warning followed a series of unusual posts on the account that had no apparent connection to Kenya Power’s electricity services, customer complaints or power outage updates typically shared on the page.
Some of the posts appeared to promote a cryptocurrency-related service, with one directing users to an allocation checker and claiming to provide information on claims.
The account linked to the posts described itself as a platform offering trading in cryptocurrencies, commodities, indices and foreign exchange.
Kenya Power later regained control of the account and deleted the cryptocurrency-related posts.
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