The Social Health Authority (SHA) has announced the appointment of twenty-five Claims Management Officers.
This move is aimed at strengthening its operational capacity in handling healthcare claims.
In a Press statement dated April 15, 2026, SHA CEO Mercy Mwangangi stated that the appointment followed a competitive and transparent recruitment process that began on July 29, 2025.
“The Social Health Authority (SHA) is pleased to announce the appointment of twenty-five (25) new Claims Management Officers. These significant appointments follow a competitive and transparent recruitment process that began on 29th July 2025,” the statement read.
The newly appointed officers will serve across different levels within the claims management structure.
List of SHA appointed Officers
The appointments were in three categories, including Claims Management Officer I, Claims Management Officer II, and Claims Management Officer II (Dispatch Center).
Viola Koross has been appointed as Claims Management Officer I.
In the Claims Management Officer II category, Nancy Lenah Khisa and Winnie Nungari Wainaina have been selected.
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| Designation | Name(s) |
| Claims Management Officer I | Viola Koross |
| Claims Management Officer II | Nancy Lenah Khisa |
| Claims Management Officer II | Winnie Nungari Wainaina |
| Claims Management Officer II (Dispatch Centre) | Zakaria Abdi Daud |
| Claims Management Officer II (Dispatch Centre) | Claudine Chepkorir |
| Claims Management Officer II (Dispatch Centre) | Madeline Adhiambo Oduor |
| Claims Management Officer II (Dispatch Centre) | Miriam Wayua Muoki |
| Claims Management Officer II (Dispatch Centre) | Eddy Gawo Abok |
| Claims Management Officer II (Dispatch Centre) | Stanley Karuga |
| Claims Management Officer II (Dispatch Centre) | Mwema Ngunjiri Joseph |
| Claims Management Officer II (Dispatch Centre) | Meshack Obwogi |
| Claims Management Officer II (Dispatch Centre) | Johannes Werunga Khisa |
| Claims Management Officer II (Dispatch Centre) | Teresa Ethron |
| Claims Management Officer II (Dispatch Centre) | Daniel Muthui Wambua |
| Claims Management Officer II (Dispatch Centre) | Mohamed Dambi |
| Claims Management Officer II (Dispatch Centre) | Francis Agwambo Omondi |
| Claims Management Officer II (Dispatch Centre) | Qabale Sharamo Habane |
| Claims Management Officer II (Dispatch Centre) | Wilson Mugambi Mithika |
| Claims Management Officer II (Dispatch Centre) | Najma Farah Megag |
| Claims Management Officer II (Dispatch Centre) | Caren Ambogo Mandoya |
| Claims Management Officer II (Dispatch Centre) | Naomi Chepkemei Kosgey |
| Claims Management Officer II (Dispatch Centre) | Abdi Kedhie |
| Claims Management Officer II (Dispatch Centre) | Sarah Kangai Magenda |
| Claims Management Officer II (Dispatch Centre) | Vallary Koech |
| Claims Management Officer II (Dispatch Centre) | Abdirizak Mustafa Sheikh |
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Competitive Recruitment Process
SHA noted that the recruitment process was conducted competitively and transparently over several months, beginning in 29 July 2025.
SHA extended congratulations to the newly appointed officers and acknowledged the role of existing staff during the transition period.
“The Board of Directors and Management take this opportunity to congratulate the newly appointed staff. The Authority further expresses its deep appreciation to the dedicated staff for their unwavering support and commitment throughout this critical transition period.,” read part of the statement.
