The Kenya National Examination Council (KNEC) has unveiled a step-by-step process of applying for replacement of a lost Kenya Certificate of Secondary Education (KCSE) or Kenya Certificate of Primary Education (KCPE) certificates.
In a statement on May 23, KNEC detailed the 11-stage process that is done online through the Council’s website.
Besides, the Commission listed the required mandatory documents and the amount needed for the application process.
“Do not get stuck on issues with your lost certificate. Our Query Management Information System (QMIS) portal provides a convenient way to go about it. Refer to the guidelines below and get going using the link provided: https://qmis.kne.ac.ke,” the statement read in part.
KNEC Application Procedure
To apply for a replacement of a lost KCSE or KCPE certificate, one should follow the procedure below
1.Register an account at https://qmis.knec.ac.ke.
2.Log in with the credentials sent to your email.
3.Select Lost Certificate option from the menu.
4.Fill in the Index number, type of exam and year then click FIND.
5.Attach the following documents:
i) Copy of the lost certificate/Result slip. This is mandatory.
ii) Both sides of your National Identity (ID) Card.
iii) Passport size photo.
iv) Police abstract.
v) Confirmation from the registrar of person: available at National Social Security Fund (NSSF) Building 7th floor, Upper hill, Nairobi.
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6.Submit the application.
7.Wait for verification of the application.
8.You will receive an SMS notification to log in and make payment.
9.Pay Ksh5,220 and wait for your application to be processed.
10.Keep checking on the system to know the status of application.
11.Once the process is complete, you will receive an SMS notification to collect your certification letter from the KNEC offices.
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Accessing QMIS & Certificate Collection
Individuals can reach KNEC through helpline: 0720741004/0732333566 for further information and inquiries.
Additionally, the Commission emphasized that the QMIS is accessible online and individuals should visit the Council’s offices only when they are collecting the certificates.
“KNEC has automated the process of submitting examination related queries by clients. QMIS is accessible online and therefore clients do not need to visit KNEC offices physically to raise queries unless they are collecting documents generated after their queries have been resolved,” the Commission explained.
The Commission’s announcement comes a week after fraudsters on social media created a Facebook and purporting to be offering services like certificate processing, marks upgrade, replacement of lost certificates and correction of errors on certificate.
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