Kenya Airways has announced a change in its share registrar, with Image Registrars Limited set to take over from Custody and Registrars Service Limited starting June 1, 2026.
In a public notice dated May 21, the national carrier informed shareholders, investors, and the public that the switch will affect all share-related services, including dividend processing and share transfers.
The airline said the change means shareholders will now deal directly with Image Registrars for all matters relating to their holdings.
This includes dividend claims, issuance and cancellation of shares, and re-issuance of dividend cheques.
“Kenya Airways PLC (“KQ”) hereby notifies its shareholders, the investment community, and the public that its Shares Registrar will change from Custody and Registrars Service Ltd (C&R) to Image Registrars Limited with effect from 1st June 2026 (the Effective Date),” KQ stated.
Image Registrars Limited will operate from its offices at the 5th Floor of Absa Towers, formerly Barclays Plaza, along Loita Street in Nairobi.
Shareholders can also reach the firm through telephone and email contacts provided in the notice.
The airline urged investors to take note of the change and update their records to avoid disruptions once the new arrangement takes effect.
Kenya Airways Shift in Services
From June 1, all shareholder queries and transactions will be handled exclusively by Image Registrars Limited. Kenya Airways said any requests sent to the previous registrar after the effective date may not be processed.
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The services moving to the new registrar include share transfers, dividend claims, issuance of new shares, cancellation and replacement of dividend cheques, and immobilisation of shares.
The airline said the transition is aimed at ensuring continuity in service delivery for its investors, though it did not give reasons for ending its arrangement with the previous registrar.
Shareholders have been advised to direct all communication to Image Registrars through its official contacts, including email addresses [email protected] and [email protected], as well as its website.
The change comes at a time when Kenya Airways continues to adjust its operations and administrative processes as part of wider efforts to stabilise the business.
Image Registrars Limited will also handle arrangements for the airline’s 2026 Annual General Meeting.
Kenya Airways said shareholders should contact the new registrar for any AGM-related queries.
The Annual General Meeting is a key platform where shareholders receive updates on the airline’s financial performance and take part in decisions affecting the company.
Image Registrars Limited
Image Registrars Limited is a Nairobi-based firm that provides shareholder and company secretarial services to both listed and private companies.
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The company was established in 1993 and has grown into one of the leading share registration firms in Kenya and the wider East African region.
It handles key investor services, including maintaining shareholder records, processing dividend payments, managing share transfers, and supporting corporate actions such as rights issues and bonuses.
According to the company’s profile, it serves a significant portion of the Kenyan market, handling over 60 percent of investors and shares traded by companies listed on the Nairobi Securities Exchange, as well as more than 100 private firms.
Its offices are located at Absa Towers on Loita Street in Nairobi, where it provides both in-person and digital shareholder services.
Image Registrars Limited replaces Custody and Registrars Service Limited (C&R) at KQ, which is one of the oldest and largest firms handling shareholder records in Kenya and East Africa.
The company traces its roots to 1986, when it began as Barclays Advisory and Registrars Services (BARS), an in-house unit of Barclays Bank of Kenya created after the bank listed on the Nairobi Securities Exchange (NSE).
It was later incorporated in 1991 to offer services to other companies and quickly grew into the largest share registration firm in Kenya.
In 2006, Barclays sold the business as part of its restructuring, and it was renamed Custody and Registrars Services Limited.
