The Kenya Power and Lighting Company (KPLC) has provided an update on the token delay experience on Saturday, September 27, 2024.
In a statement, KPLC said the message delay has been resolved and the company is working to send out the pending tokens.
“We wish to inform all our pre-paid customers that the token message delay which was experienced earlier today has been resolved. We are working to expeditiously send out all the affected tokens and clear the backlog,” KPLC said.
KPLC requested patience from affected customers as it undertook the exercise and thanked Kenyans for their continued support.
Token Hitches
Earlier, the Company informed all pre-paid customers that it was experiencing a delay in relaying token messages.
Customers were advised to access their tokens by dialing *977# > 1: Prepaid Servies (Token) >2: Latest Token> Select Meter or Add Meter.
“Alternatively, tokens can be accessed through MyPower App, available on Android and iOS platforms. We apologize for any inconvenience caused,” KPLC said.
In June, Kenya Power Company launched a campaign dubbed ‘Update Token Meter Yako’ on 12th June 2024.
KPLC Managing Director (MD) and Chief Executive Officer (CEO), Eng. (Dr.) Joseph Siror, said customers would receive two codes from the company to help them update their token meters.
“Customers will start receiving the update notifications today, June 12, from Kenya Power. They will receive two codes via SMS from Kenya Power when they purchase tokens: a reset code and an update code. The first code is the reset code, and the second code is the update code,” Siror said.
Also Read: How to Retrieve Lost KPLC Token Update Code
KPLC Update Meter Yako Retrieval Process
Here is a step-by-step guide on how you can retrieve lost KPLC token update codes:
1. Dial *977# on your mobile phone, then select “send.”
2. Select the “prepaid services” (1) option and proceed.
3. Click on the “update meter yako” option (4) and select “send.”
4. Enter your meter number.
5. Proceed to a menu displaying the meter number, reset code, and update code.
Also Read: How to Trade Extra Power for Token Discounts with KPLC
The global deadline for updating these STS-compliant meters is set for November 24, 2024.
KPLC explained that the process will not affect tokens already loaded into the meters but advised customers to use any unspent tokens before proceeding with the update to avoid any potential invalidation.
Customers who will not have updated their prepaid meters within the stipulated deadline will stop receiving their tokens.
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