The National Treasury has announced two scheduled maintenance exercises on the e-Citizen platform that will temporarily affect access to government digital services in November 2026.
In a notice dated November 5, the Government Digital Payments Department said the first maintenance exercise would take place from 10 pm on Saturday, November 7, to 5 am on Sunday, November 8, 2026.
The second exercise is scheduled for the same hours from Saturday, November 14, to Sunday, November 15, 2026.
“The National Treasury, through the Government Digital Payments Department wishes to notify members of the Public, Stakeholders, and all system users that scheduled maintenance will be undertaken on the e-Citizen Platform to facilitate system upgrades, improve performance, enhance security, and ensure the continued reliability of services.
The maintenance exercise is scheduled as follows: Saturday 7th November 2026 2200hrs – Sunday 8th November 2026 0500hrs. Saturday 14th November 2026 2200hrs-Sunday 15th November 2026 0500hrs,” read part of the announcement.
National Treasury Announces Two Dates for e-Citizen Maintenance
During the maintenance periods, users may experience service interruptions or limited access to the platform and its associated services.
The Treasury advised Kenyans to plan ahead and complete urgent transactions before the scheduled maintenance begins to avoid disruptions.
Additionally, the department said the exercises would facilitate system upgrades, improve platform performance, strengthen security and ensure the continued reliability of government digital payment services.
The National Treasury apologized for any inconvenience caused and appealed to users for patience and understanding as it undertakes the upgrades.
Also Read: Treasury Explains Why Billions Were Paid to Company Outside E-Citizen Consortium
Services to Be Disrupted
The eCitizen platform provides access to services from various government agencies, allowing Kenyans to complete applications, make payments and access official records online.
At the same time, the Directorate of Immigration Services allows users to apply for and renew passports, obtain tourist and business visas, work permits and student passes, and process dual citizenship endorsements.
Through the National Transport and Safety Authority (NTSA), motorists can apply for provisional driving licences, book driving tests, arrange vehicle inspections and pay transport-related fees.
The Civil Registration Services section enables Kenyans to apply for birth and death certificates and access adoption records. The Directorate of Criminal Investigations (DCI) also allows applicants to apply for and pay for Police Clearance Certificates, commonly known as Certificates of Good Conduct.
Also Read: DCI Extends Same-Day Police Clearance Certificates to Diplomats and Foreign Nationals
Under the Business Registration Service (BRS), users can conduct company name searches, register businesses and file civil partnership applications.
The Office of the Attorney General provides services such as civil marriage applications, wedding date bookings and requests for certified copies of marriage certificates.
Further, the Kenya Revenue Authority (KRA) portal enables taxpayers to pay domestic taxes, customs duty and domestic excise fees. Meanwhile, the Kenya Wildlife Service (KWS) allows users to reserve guest houses, pay park hostel charges and apply for wildlife utilization and filming permits.
The Ministry of Lands and Physical Planning provides online title deed searches and land rent clearance payment services. Through the Higher Education Loans Board (HELB), students can apply for and manage higher education loans and funding.
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