The Kenya Revenue Authority (KRA) has extended working hours across its service points to support taxpayers during the filing period.
In a statement on June 17, KRA said Service Centres (Tax Service Offices) will operate from 7:00 a.m. to 7:00 p.m. on weekdays between 17th and 26th June. On June 30, services will run from 7:00 a.m. to 12:00 a.m.
“The Contact Center, selected KRA Service Centers, and Huduma Centers will extend working hours to support taxpayers ahead of the 30th June 2026 deadline,” read part of the statement.
Selected Huduma Centers will also remain open from 7:00 a.m. to 7:00 p.m. during weekdays, while all Huduma Centers will operate from 8:00 a.m. to 5:00 p.m. under general service hours.
The listed Huduma Centers across regions include Nairobi, Mombasa, Nakuru, Eldoret, Meru, Kiambu, and Kisumu, which will provide in-person assistance to taxpayers.
However, most Huduma Centers will remain closed on weekends.
KRA Announces Extended Working Hours
KRA added that its Contact Center will extend working hours between 17th and 19th June from 7:00 a.m. to 10:00 p.m. From 22nd to 30th June, services will run up to midnight.
On selected Saturdays, including 20th and 27th June, the center will be open from 9:00 a.m. to 4:00 p.m.
The authority has urged Kenyans to file their tax returns before the June 30, 2026, deadline and to utilize the extended service hours or file online via the iTax platform at itax.kra.go.ke.
Taxpayers can also reach KRA through 0711 099 999 or email [email protected] for support.
Also Read: KRA Explains Business eTIMS Invoice Rules Ahead of June Deadline
Penalties That Kenyans May Face for Late Filing of Returns
Individuals who file returns late are liable to a penalty of KSh2,000 or 5% of the tax due.
For companies and other non-individual entities, the penalty rises to KSh20,000 or 5% of the tax due, whichever is greater.
In cases of delayed tax settlement, a late payment penalty of 5% of the unpaid amount is imposed.
The outstanding balance also accrues interest at 1% per month, compounded until the full amount is cleared.
Taxpayers found to have under-declared or understated returns will face a penalty equivalent to 20% of the difference between the declared amount and the correct tax liability.
Also Read: KRA Advises Taxpayers on What to Do After eTIMS Tax Return Rejections
How Your Employment Returns
To get started, log in to the iTax portal at www.itax.kra.go.ke using your KRA PIN or National ID and your password.
Once inside the system, navigate to Section M to confirm the PAYE that your employer has already deducted.
Next, proceed to the “Returns” tab and select “File Return,” then choose “ITR for Employment Income Only.”
The system will automatically generate the applicable tax period, which the user must confirm before proceeding.
Taxpayers are then directed to Section F, where they must verify their employment income. This should be cross-checked against the P9 form issued by the employer to ensure accuracy.
Users then proceed to Section T to confirm allowable deductions, including pension contributions, AHL, SHIF, and personal relief.
After reviewing all the details for accuracy, the taxpayer submits the return and confirms the submission by clicking ‘OK’. A confirmation message is generated upon successful filing.
Finally, taxpayers are advised to download the acknowledgment receipt or check their registered email for confirmation from KRA, which serves as proof of filing.
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