The Kenya Revenue Authority (KRA) has announced a 12-hour interruption of its Integrated Scanner Management System (iSCAN).
KRA said the iSCAN will be under maintenance on Sunday, October 11, from 4:00 a.m. to 4:00 p.m.
In a notice on October 10, the authority explained to the stakeholders that the system would be unavailable to all users during the maintenance period.
During the maintenance, the authority noted that access to services provided through the platform would be temporarily disrupted.
KRA further apologized for the inconvenience and asked users to be patient and understanding during the 12-hour service disruption.
“The Kenya Revenue Authority (KRA) wishes to inform all stakeholders that the iSCAN system will undergo scheduled maintenance on Sunday, 11th October 2026, from 4:00 AM to 4:00 PM (12 hours). During this period, iSCAN services will be unavailable to all users. We regret any inconvenience caused and appreciate your patience and understanding as we undertake this maintenance,” the notice read.
Also Read: KRA Issues New Notice Affecting Customs Agents From 2027
What the KRA iSCAN System Does
The iSCAN system is a digital platform KRA uses to integrate cargo scanners and centralize scanned images from different scanning locations.
It links to the customs management system, allowing scanned cargo images to be linked to the relevant customs declarations.
According to KRA documentation, the system supports cargo inspection and clearance by enabling Customs officers to access scanning information through a centralized platform.
Additionally, it also improves access to real-time data, data management, and operational efficiency.
On the other hand, the cargo scanners allow officers to inspect the contents of containers without necessarily opening and unloading them.
The images help Customs officers identify potentially concealed or misdeclared goods and support decisions on cargo inspection and enforcement.
KRA explains that the integrated scanner solution was introduced to strengthen cargo inspections at the Port of Mombasa and the Inland Container Depot (ICD), as the authority stepped up efforts to curb illicit trade and improve import duty collection.
The 12-hour scheduled service disruption will affect Customs officers and other stakeholders whose cargo inspection or clearance processes depend on the platform.
Importers, exporters, clearing agents, and logistics operators may be affected if their consignments require scanning information accessed or processed through the system.
Also Read: KRA Intercepts Bus, Flushes Out Wanted Passenger After Fleeing Ambush
Scanner Operations and Maintenance Requirements
KRA’s technical specifications provide for leased scanners to operate 24 hours a day, seven days a week.
Under the requirements, the leasing provider must undertake routine maintenance and emergency repairs whenever a scanner breaks down or malfunctions.
“The Lessor shall pay all charges for fuel or other utility service to be used on or in connection with the machine including charges for installation of such services,” KRA directs.
The provider is also responsible for the associated costs, including labor, materials, spare parts, and other expenses required to restore the equipment to working condition.
KRA also requires the parties to enter into a Service Level Agreement (SLA) defining the conditions under which the scanners are maintained and supported.
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