Losing a vehicle’s number plate is more than a minor inconvenience, as a missing plate can expose the owner to traffic penalties and even legal complications if criminals misuse it.
The National Transport and Safety Authority (NTSA) provides a structured process for motorists in Kenya to report the loss and secure a replacement.
Acting quickly protects both your record and the vehicle’s identity.
Report to the Police and Obtain Key Documents
The first step is to make an official report at the nearest police station as soon as the loss or theft is discovered.
Explain when and how the number plate went missing and request a police abstract. This abstract is an essential document because it proves that the incident was reported to law enforcement.
Carrying the abstract in the vehicle allows you to drive without the missing plate while the replacement is being processed, helping you avoid unnecessary fines or suspicion during police checks.
After obtaining the police abstract, visit the Directorate of Criminal Investigations (DCI) for a Tape Lift Report.
This forensic inspection verifies the authenticity of the vehicle and ensures that the chassis and engine numbers have not been tampered with.
The NTSA requires this report to rule out any criminal activity related to the vehicle before a replacement plate is issued.
The next requirement is an Affidavit of Loss or Damage, which must be sworn before a Commissioner for Oaths or a Notary Public.
Also Read: How to Apply for PSV Badge and License on NTSA TIMS
This affidavit is a sworn statement confirming the circumstances under which the number plate was lost or damaged.
It serves as a formal declaration that the information provided is accurate and legally binding.
Apply for a Replacement on eCitizen
Once the police abstract, Tape Lift Report, and affidavit are ready, log in to the eCitizen portal at https://accounts.ecitizen.go.ke.
Create an account if you do not already have one, or sign in using your national ID number and password.
After logging in, choose National Transport and Safety Authority (NTSA) services and select “Duplicate Number Plate” or “Reflective Plate Replacement,” depending on the option provided.
Upload clear copies of all the required documents: your national ID or passport, the police abstract, the Tape Lift Report, the affidavit, and your postal address for official correspondence.
The portal will then prompt you to pay the replacement fee, which is currently KSh 3,000 for a single plate or KSh 3,600 for a pair.
Also Read: How to Start a Driving School in Kenya; NTSA Guide
Payment is made directly through eCitizen using mobile money, debit/credit card, or other available channels.
Once payment is confirmed, NTSA processes the application and sends an SMS or email notification when the new plate is ready for collection.
The plates can be picked up from the National Transport and Safety Authority office or the collection centre chosen during the application.
Until the replacement is installed, keep the police abstract in the vehicle and present it during any traffic checks.
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