Kingdom Bank has put customers on notice over a 44-hour shutdown of banking services as the lender prepares to upgrade its Core Banking System.
In a notice on October 6, the bank said all banking services will be unavailable from 3:30 pm on Friday, October 9, 2026, until 12:00 pm on Sunday, October 11, 2026.
“As part of our commitment to providing a better banking experience, Kingdom Bank will be upgrading its Core Banking System from Friday, 9th October 2026 to Sunday, 11th October 2026. Please note that all banking services will be unavailable from 3:30 pm on Friday, 9th October 2026 until 12:00 pm on Sunday, 11th October 2026. Customers are advised to complete any urgent transactions before this period,” the bank explained.
Kingdom Bank Branches to Close Early as Services Go Offline
Kingdom Bank said all branches will close early at 1:00 pm on Friday, October 9, ahead of the scheduled system upgrade.
Branches will reopen at 8:00 am on Monday, October 12, 2026, according to the notice.
Cards and digital banking services will resume from 12:00 pm on Sunday, October 11, when the scheduled service interruption ends.
“Cards and digital banking services will resume from 12:00 pm on Sunday, 11th October 2026. We apologize for any inconvenience and thank you for your patience and understanding as we enhance our banking services.”
Kingdom Bank advised customers to complete any urgent banking transactions before the shutdown begins at 3:30 pm on Friday.
The bank said the upgrade is part of efforts to improve the banking experience and enhance its services.
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Kingdom Bank also reminded customers that it will never ask for their PIN, password, OTP, card number, or other confidential banking information by phone, SMS, or email.
Details Of the Bank
Kingdom Bank, a subsidiary of the Co-operative Bank of Kenya since its acquisition in August 2020, supports micro, small, and medium-sized enterprises (MSMEs), including youth- and women-owned businesses.
Its origins trace back to a charitable trust founded by 50 destitute families living on the streets of Nairobi, Kenya’s capital.
In March 2010, the institution merged with City Finance Bank (CFB), a small private financial services provider that had previously catered to large corporations and high-net-worth clients.
The merger saw CFB acquire the institution and adopt the name of its new acquisition, transforming it into a fully licensed commercial bank.
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Other investors in the bank have included Baraka Africa Fund (BAF) and individual shareholders. In March 2020, the Co-operative Bank of Kenya announced its proposal to acquire Kingdom Bank.
Co-operative Bank of Kenya acquired 90% ownership of Kingdom Bank by subscribing to 224,153,541 new class A ordinary shares.
As of December 2023, the bank reported total assets of Ksh 36.7 billion and a profit before tax of Ksh 1.08 billion. Its interest income stood at Ksh 3.7 billion, while non-interest income reached Ksh 533.7 million.
The bank operates 23 branches and has continued to expand its presence across the country. It provides a range of financial services the meet customers’ needs, particularly in the MSME sector.
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