Telecommunications giant Safaricom PLC has announced a planned scheduled system maintenance set to affect some M-PESA services on the night of Sunday August 11, from 11pm to 4am on Monday August 12.
In a statement on Saturday, Safaricom announced the system maintenance adding that the Company has been innovating and enhancing their services to connect their customers with endless possibilities.
“We are continuously innovating and enhancing our services to connect our customers with endless possibilities. To meet our promise to always offer worry-free superior customer experiences, we will be conducting a scheduled system maintenance on the night of Sunday 11th August 2024, from 11pm to 4am on Monday 12th August,” the statement reads in part.
During the maintenance, access to Lipa na M-PESA Paybill and Buy Goods services, International money transfers (Western Union), M-PESA Global, as well as M-PESA and mySafaricom Apps will be intermittent.
Further, Safaricom said that all other services including calls, data, SMS and all other M-PESA services will be available as usual.
Also Read: Safaricom Announces Board Changes After 2 Exits
The timing of this maintenance has been planned to result in the least inconvenience to our customers.
Safaricom Announces M-PESA Disruption
The company further apologized for any inconvenience caused and thanked customers for their patience.
“We apologize for any inconvenience caused and appreciate your understanding as we strive to provide you with best-in-class services. Thank you for choosing us as your trusted provider,” Safaricom said.
Similarly, the company on July 14 had notified customers of a planned maintenance on its M-PESA system on Sunday, July 14, 2024.
The maintenance was to take place from 11pm to 4:00 am on July 15.
The telecommunications company had yet again on June 22 notified customers of a planned maintenance on its M-PESA system on Monday, June 24, 2024.
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During the time, Safaricom said that all M-PESA services would be unavailable but other services, including calls, data, and SMS, remained operational.
The tech-giant has been attributing the planned scheduled system maintenance to its innovation and enhancement of services to connect their customers with endless possibilities.
The Safaricom board on Wednesday, July 24, 2024, held its Annual General Meeting (AGM) for the year ended 31 March 2024 where it announced a drop in its share price and the exit of board members who had left.
Board Exit and Drop in Share Price
During the AGM, the board announced a 17 per cent drop in its share price which it claimed that the street protests witnessed across several parts of the country in the past two months had contributed to.
This saw East Africa’s most profitable company lose more than Ksh118 billion in paper value over the past two months.
The company’s management told shareholders that the street protests were partly to blame for the bearish run the firm’s counter has had at the Nairobi bourse.
“Safaricom share price declined due to foreign investor sell-off as interest rates rose in developed countries. Other factors contributing to the decline are the current protests in the country,” stated the management during the AGM.
The firm’s shareholders during the AGM also approved a total dividend payout of Ksh1.2 per share for the year ended March 2024, representing a total dividend payout of Ksh48.08 billion.
In addition, Safaricom CEO Peter Ndegwa announced the departure of Ory Okolloh and Francesco Bianco as board members, adding that the Board would announce their replacement in due course.
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