Nairobi residents are set to pay more for water and sewerage services if a proposal by the Nairobi City Water and Sewerage Company (NCWSC) seeking to review the tariffs upwards is approved.
The Nairobi water company, on Thursday, November 27, explained that the move to increase the price of water and sewerage services is part of measures to meet its obligations and enable the water utility to operate at full cost recovery.
The company noted that it has already sent the proposed change to the water tariff structure in a notice dated November 25, 2025, to the Water Services Regulatory Board (WASREB), which serves as the regulatory authority.
“Nairobi City Water and Sewerage Company Ltd (NCWSC), which provides water services by authority of a license issued by WASREB, has applied to the Water Services Regulatory Board (WASREB) for a regular tariff review,” read part of the statement by NWSC.
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NCWSC seeks upward tariff review
“Further, that NCWSC proposes an upward tariff review to enable the utility water company to operate at full cost recovery and meet conditions necessary for improving service delivery,” the notice reads.
NCWSC stated that it will hold hybrid public consultation meetings, offering both in-person and virtual attendance options. The in-person meeting is scheduled to take place at Utalii Hotel, while the virtual session will be accessible via links to be shared by NCWSC. Both meetings will occur on Friday, December 19, 2025, starting promptly at 10:00 am. Participants are expected to be seated by 10:00 am, and personal identification will be required for entry.
Members of the public in their respective areas are invited to make oral and written submissions and ask any questions related to the provision of water services in their areas.
Details of the current tariff and the proposed tariff can be obtained from www.wasreb.go.ke, and/or https://www.nairobiwater.co.ke/.
Where details of the proposed tariff review can be obtained
Details of the proposed tariff review can be obtained from the NCWSC Head Office on Kampala Rd, Off Enterprise Rd, Nairobi, Kenya, and all its regional offices below:
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- Central Region- Enterprise Plaza 3rd floor, Addis Ababa Rd, off Enterprise Rd.
- Upper Embakasi Region- Shujaa Mall Wing A, Ground Floor along Spine Rd.
- Roysambu Region- CPA Center Ground Floor, off Thika Road.
- Kasarani Region- off Outering Rd at Kariobangi Treatment Works.
- Lower Embakasi Region Wing B Shujaa Mall Ground Floor along Spine Rd.
- Lang’ata Region- Woodley Estate, Kinoo Rd off Joseph Kang’ethe Rd.
- Westlands Region located- 1st floor Parklands Plaza along Chiromo lane.
- Informal Settlements Region- 2nd floor National Water Plaza, Dunga Rd Industrial Area.
- Dagoretti Region- Uthiru Reservoir, off Waiyaki Way and at Water Services Regulatory Board NHIF building, 5th Floor Wing “A”.
Written comments on the application shall be emailed to [email protected] or [email protected] or sent in hard copy to the Managing Director, Nairobi City Water and Sewerage Company Ltd, Kampala Road, Industrial Area, Off Enterprise Road, P.O. Box 30656-00100, NAIROBI.
Nairobi Water further said that the closing date for receipt of comments is 30 days, as indicated in the WASREB notice.
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