Thousands of Kenyans were left stranded after struggling to access their accounts and withdraw money from the online rewards platform AdSelect.
Some users also allege they were asked to pay additional fees before receiving their funds after the platform’s advertised withdrawal date arrived on Thursday, November 12.
On the announced payout day, members expected to access balances accumulated by watching advertisements, completing daily tasks, and referring new users.
Following the delay, members of the public questioned the platform after the expected payment window was delayed, while others sought an explanation on whether AdSelect would honour its payment commitments.
AdSelect announced that withdrawals would begin at 9 pm Malaysian time (4 pm Kenyan time) and that members needed a minimum balance of $100 and a USDT wallet address.
“Remember: 12th November, withdrawal process begins, free registration closes at the same time, and new members will need a minimum $100 package to join,” AdSelect Global stated on November 6.
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Users Report Additional Withdrawal Charges
The withdrawal complaints have also involved allegations that some members were asked to make additional payments before accessing their earnings.
A report published by Venas News on November 12 claimed that some users were asked to deposit $13 to facilitate withdrawals, adding that some members who made the payments still could not withdraw their money.
Separately, TechSpace Africa reported demands for approximately $10 to $12 in USDT.
However, the platform issued a notice stating that the platform does not ask members for passwords, seed phrases or payments in chat.
Members were also instructed to update their profiles with their USDT receiving addresses ahead of the payment date.
“Please remember that there are only two conditions to be eligible for withdrawal: minimum Balance: $100 and correct USDT Deposit Address: Your USDT deposit address must be accurate and updated in your AdSelect profile. The miner fee you pay goes directly to the miner responsible for approving your transaction. AdSelect does not charge any amount for withdrawals,” part of the notice issued on November 9 read.
The platform subsequently announced that withdrawals would be processed in batches, with each group accommodating 250 members.
AdSelect Delays Withdrawals
AdSelect users in Kenya experienced delays during the platform’s November 12, 2026, withdrawal exercise after the website developed technical problems.
In response, the platform issued several updates asking members to be patient as its technical team worked to fix the problems.
The platform also provided instructions on how to withdraw the earned money.
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According to the withdrawal guide shared by AdSelect, members were required to:
- Log in to their AdSelect accounts.
- Open the Cash Out page.
- Enter their USDT wallet address.
- Enter their account password and save the wallet details.
- Submit a withdrawal request.
- Optionally donate $5 from their account balance to a children’s education charity.
- Select Assign a Miner and pay the required transaction fee.
- Wait for the miner to process and approve the transaction.
After approval, the funds were expected to be sent to the member’s registered USDT wallet.
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