Travel and lifestyle Content creator Silvia Njoki has expressed her disappointment after she could not travel back home from Miami, USA due to a two-day flight cancellation by Kenya Airways (KQ)

The founder of Soul Sync Discoveries revealed that she was planning to travel back to Kenya on April 15 only to be notified by the airline that her flight had been cancelled.

“KQ regrets to inform you that your upcoming flight KQ3 to NBO on 15 Apr has been cancelled. Rest assured we are working on an alternative and will provide an update shortly,” the notification stated.

The airline later updated her of the new developments and informed her of the new travel dates.

“KQ regrets to inform you that your flight(s) KQ3 has been affected by a schedule change. Your flight is now scheduled to depart on Wednesday 17 April 2024 at 13:45Hrs and arrive NBO at 10:45Hrs. Click below to take action or check your email for more information,” the notification read.

As such, Silvia wondered how a flight can be cancelled for two days further complaining of the challenges she faced despite booking a direct flight to avoid lay overs.

Silvia further lamented about her missing out on work appointments and her daughter missing school.

“Imagine a world in 2024 where your flight gets cancelled for 2 days!!!! @officialkenyaairways which is unfortunate because we booked this direct flight so I could avoid layovers. Now my daughter will miss her first day back to school; (and I will miss a few work appointments,” she noted.

Also Read: Kenya Airways to Sell Majority Shares to Private Investor, Here’s Why

Previous Flight Cancellation

The content creator recalled telling her friend about another cancellation on the same flight a week prior to them travelling and hoped that all would be well come her departure date.

She documented the ordeal in her social media platform showing the challenges she experienced including poor customer service from the airline attendants, no food and delays in offering a place to sleep.

Moreover, the content creator compared KQ and Qatar Airways, applauding their swiftness in dealing with a similar situation citing that she enjoyed her time at a hotel offered by the airline despite a flight delay.

She further added that Qatar Airways reimbursed $600 as an incentive for the inconveniences caused.

Kenya Airways was yet to respond or issue a statement by press time.

Also Read: Kenya Airways Cancels Flights; Here’s Why

Kenyans React to Kenya Airways Flight Delays

Following her public outcry, reactions poured in from Silvia’s stories with some of them expressing their frustration as well while others vowed to use alternative airlines.

Instagram user Jeh Kamau, termed it as the worst airline.

A different content creator Murugi Munyi shared a similar experience saying she almost missed the funeral procession of a close relative due to flight delays.

The podcaster who was traveling to Zimbabwe with her sister for her in law’s funeral lamented at a delay that would have meant them missing the service.

Murugi and Angela (her sister) had to find a place in the kids play area to lay their heads as they waited for their turn to board.

Nevertheless, Kenya Airways has been on the spotlight previously for flight cancellations and delays rising from a number of issues including spare part shortage, cabin crew shortage and maintenance.

Subsequently passengers have considered other competitor airlines for convenience.