Kenya Airways has temporarily postponed online flight bookings for their travelers due to technical difficulties experienced on their website.
The airline confirmed the disruptions in a statement on 2nd April 2024.
“We regret to inform you that the “book flight” option on our website is currently unavailable due to technical issues,” KQ stated.
Kenya Airways further assured the public that they are diligently working to resolve the issue as quickly as possible.
“We appreciate your understanding and patience as we work to restore full functionality to our website,” the airline said.
However, travelers were advised to utilize the Kenya Airways mobile app or contact their customer service team directly for assistance with flight reservations.
“In the meantime, to assist you with your booking needs, we recommend using our mobile app, which remains fully operational,” added KQ.
“Alternatively, you may contact our customer service team directly for assistance with your booking.”
Also Read: Kenya Airways Smart Tricks That Saved It from Losses
How Travelers Book an Online Flight with Kenya Airways
A traveler has to enter the airport or destination where they are flying from and flying to on the booking widget.
Next, they will select the type of trip they are planning whether it is one-way journey, a return trip, or a multi-city adventure.
Afterwards, the traveler will input his/her travel dates, preferred cabin class, and the number of passengers joining them.
Once they have filled in these details, they will click on the “Search Flights” button to proceed with the booking process.
The system will then display available flight options that match their criteria, allowing them to choose the one that best suits their travel plans.
However, the travelers are allowed to utilize the price histogram tool to compare fares and ensure they’re getting the most competitive rates available.
Also Read: Illustrious Career of Allan Kilavuka, Kenya Airways CEO Saving KQ from Sinking
The Airline’s Growth
Kenya Airways has made several improvements and expansion in their operations in 2024.
In February, the Airline signed an agreement with Spanis third-biggest airline, Air Europa to increase its market share in both Europe and the United States.
The agreement allowed Air Europa passengers to fly to Nairobi from Amsterdam and also allow KQ guests fly to several other countries including Madrid, Palma de Mallorca, New York, and Miami.
The airline in March 2024 registered a Ksh10.5 billion operational profit for the first time in seven years, according to the results released for the year ending December 2023.
As per the results, the airline cut down its net loss by Ksh40.6% to Ksh22 billion to highlight what has been a remarkable year in its comeback strategy.
