The Kenya Power Limited Company (KPLC) has celebrated a customer who appreciated its services in Mombasa County.
To mark the positive feedback, Kenya Power shared it on its social media pages with love emojis and the Company’s logo.
“A resident from the Coast region penned down this little note. We applaud our operations and maintenance team for their good work in serving our customers in Mtwapa area and its environs,” said KPLC.
In the message, the customer praised KPLC for ensuring that there was no blackout in Mtwapa, Mombasa despite the heavy rains experienced in recent days.
“May I take this opportunity to sincerely appreciate and thank KPLC Engineers and Technicians for their efforts in ensuring that most parts of Mtwapa had uninterrupted Power Supply during the last 3 days of heavy downpour,” said the customer.
Further, the customer said this is an improvement from past incidents where consumers’ main concern and worry during such wet weather conditions was about the power outages.
“This time round, during the 3 days of heavy downpour, the majority of Mtwapa and the outskirts had adequate and continued Power Supply all through,” added the customer.
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Kenya Power Blackouts
This praise comes after the country experienced two massive blackouts in less than three months.
On November 11, a power outage affected most parts of the country from around 8:30p.m.
KPLC apologized to the customers and explained that the technical teams were working to restore the power supply.
Further, KPLC gave an update at around 10pm that it had restored the power supply to several regions.
In a statement, the Kenya Airports Authority (KAA) noted that the outage affected Jomo Kenyatta International Airport (JKIA) even though it did not last for long.
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August Power Outage
On August 25, the country experienced a power blackout that lasted for hours, affecting JKIA as well.
According to Kenya Power, the outage in various parts of the country was because of a system disturbance.
Afterwards, CS Murkomen made changes in management of JKIA and other airports in the country.
In addition, Murkomen apologized to Kenyans and visitors and promised that the same would not happen again under his watch.
Consequently, he ordered the commissioning of two generators procured two years ago to prevent future blackouts.
