The Kenya Airports Authority (KAA) has announced that Airports Council International (ACI World), the representative body for airports globally, has recognized Moi International Airport (MIA) airport as the Best in Africa.
ACI awarded the Moi International Airport (MIA) in Mombasa for its excellence in customer service.
MIA has been recognized as the best Airport in Africa by size & region in the under 2 million passengers per year category.
The award was presented to KAA Regional Airport Manager in charge of MIA & the Coast region, Abel Gogo, during the ACI World customer experience summit & exhibition in Atlanta, Georgia.
This recognition comes as part of the esteemed ACI Airport Service Quality (ASQ) Survey, which rigorously assesses global passenger experiences.
MIA Named Best Airport in Africa
ACI World’s ASQ Awards are an annual celebration of excellence in airport customer experience, gauged through Departure and Arrival Surveys.
They are based on metrics that assess the customer experiences of passengers who used the airport the previous year, gathered though Departure and Arrival Surveys.
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KAA stated that this recognition, awarded through the aviation industry’s most comprehensive passenger service benchmarking program, highlights MIA’s commitment to exceptional customer service and enhancing the overall travel experience for passengers.
Since its inception in 2006, the ASQ program has solidified its reputation as the leading airport passenger satisfaction benchmark, with participation from more than 400 airports in 109 countries.
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MIA previously earned the title for the best airport in the same category for Africa in 2021 and 2022, reaffirming its unwavering commitment to passenger service excellence.
Moi International Airport’s commitment to customer satisfaction has been consistently recognized, reflecting its efforts to maintain high standards amidst the challenges faced by the aviation industry.
Additionally, MIA earned the best airport award in the same category for Africa in 2021, 2022 and 2023.
Moi International Airport Winning Third Award
In March this year, ACI World Director General, Luis Felipe de Oliveira, while handing over the 2023 award to KAA extended his congratulations to the KAA for establishing a global standard in airport services.
“Congratulations to the whole team at Moi International Airport in Mombasa on their success in the Airport Service Quality (ASQ) Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high,” he said.
On his part, KAA’s Acting Managing Director, Henry Ogoye, expressed his pride in the airport’s achievement noting that the award is seen as a testament to the airport’s dedication to enhancing the travel experience for its passengers.
“This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring MIA remains a leader in its category,” Ogoye said.
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