Whether you’ve lost your ID, had your passport stolen, or need to make an insurance claim, you will need a police abstract.
This official report, issued by the Kenya Police Service, provides a summary of incidents such as theft, loss, or crime, and serves as proof that the matter was reported to the authorities.
In the past, obtaining a police abstract meant a trip to the nearest police station, standing in long queues, and filling out paper forms.
Kenyans can now apply for a police abstract entirely online via the Kenya police portal.
Why You Might Need a Police Abstract
A police abstract serves various legal and administrative purposes. Among the most common reasons to obtain one:
Lost Identification: Required when replacing a national ID, passport, or driver’s license.
Insurance Claims: Insurers often demand a police abstract to verify theft or damage before processing claims.
Banking: Needed to replace lost or stolen bank cards.
What You’ll Need Before You Apply
Before beginning your online application, make sure you meet the basic requirements:
- Be a Kenyan citizen or resident
- Have a valid ID or passport
- Know the incident details — where and when it occurred
- Be ready to upload supporting documents (e.g., a scanned copy of your lost ID)
Have a valid email address and mobile number
Also Read: Birth Certificate Application – What You Need, Where to Go, and How to Apply
Ensure you have internet access and a payment method like M-Pesa
How to Apply Online — Step by Step
- Create or log in to your e-Citizen Account
Visit www.ecitizen.go.ke, log in, or register with your ID, email, and mobile number.
- Locate the Police Abstract Service
Once logged in, navigate to the Police Abstract section on the dashboard.
- Fill Out the Application Form
Input your personal details and incident information. Be specific about the type of report — lost ID, stolen passport, damaged property, etc.
- Upload Supporting Documents
Attach scanned copies of relevant documents, such as your ID or details of the stolen item.
- Pay the Application Fee
Payment can be made using M-Pesa or a debit/credit card. Follow the prompts to complete the transaction securely.
- Submit the Application
Also Read: Passport Application in Kenya: Fees, Forms and Requirements
Double-check all your entries and click Submit.
- Wait for Processing
You’ll receive an SMS or email once the abstract is ready, usually within 1–3 business days.
- Download and Print
Once approved, log back into e-Citizen to download the PDF version of your police abstract.
Common Challenges and How to Avoid Them
- Incorrect Personal Details: Typos can delay processing. Always double-check.
- Payment Glitches: Ensure your M-Pesa or card has sufficient funds before attempting payment.
- Upload Errors: Keep document scans clear and within size limits (usually under 5MB).
Make sure your payment goes through before submitting, and keep your e-Citizen login details safe for future use.
Follow our WhatsApp Channel and X Account for real-time news updates
I need to join recruitment