Safaricom will temporarily close several of its shops across Kenya on Thursday, October 9, to accommodate an internal staff event, which will affect customer services in multiple regions.
Shops located in the Nairobi Metropolitan Area, Mombasa, Malindi, Diani, Machakos, Kitui, Thika, Nyeri, Nanyuki, Embu, Maua, Meru, and Garissa will remain closed throughout the day.
In addition, Safaricom shops in the Mount Kenya, Coast, Eastern, and North Eastern regions will begin closing earlier than usual on Wednesday, October 8, from 11:30 a.m. to allow staff to prepare for the event.
Additionally, the shops in the Mount Kenya, Coast, Eastern and North Eastern regions will begin closing earlier on Wednesday, 8th October 2025, starting from 11:30 AM, to facilitate preparations for the event.
Alternative Service Options
To minimize disruptions, the telecom giant encouraged customers to use alternative service options, including
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- Zuri Chatbot available on digital platforms
- Safaricom Contact Center
- Authorized dealer outlets located near retail shops
“We sincerely apologize for any inconvenience caused and appreciate your understanding,” Safaricom stated in the closure notice.
Safaricom has not disclosed the nature of the internal staff event.
Recent Safaricom Disruptions
This come barely a month after the company had announced disruption of M-PESA services, including airtime purchases, will be temporarily unavailable.
In a notice dated September 19, the telecommunications company said that during the three-hour maintenance period, all M-PESA services, including money transfers, payments, and airtime purchases will be inaccessible.
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The disruption will occured on Monday, September 22, 2025, from 12:30 AM to 3:30 AM, allowing for a scheduled system upgrade.
Safaricom noted that the timing of the exercise was carefully planned to minimize inconvenience to customers.
“To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on Monday, 22nd September 2025, from 0:30 AM to 3:30 AM,” the notice read.
Fuliza Service Disruption
Another disruption was of Fuliza services leaving many customers unable to complete repayment transactions on September 30.
The company confirmed that it is aware of the issue and is working to restore normal services as soon as possible.
“There is an issue with the repayment of Fuliza and resolution is underway. Our team is working in resolving the same. Sorry for the inconvenience caused,” Safaricom said in one of the responses to the users.
Hours later the fuliza services were restored.
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