Safaricom PLC has announced that M-PESA services, including airtime purchases, will be temporarily unavailable.
In a notice dated September 19, the telecommunications company said that during the three-hour maintenance period, all M-PESA services—including money transfers, payments, and airtime purchases—will be inaccessible.
The disruption will occur on Monday, September 22, 2025, from 12:30 AM to 3:30 AM, to allow for a scheduled system upgrade. Safaricom noted that the timing of the exercise has been carefully planned to minimize inconvenience to customers.
“To support this and meet our promise to offer always-on, safe, secure, and worry-free financial products and services, we will be conducting a scheduled system upgrade on Monday, 22nd September 2025, from 0:30 AM to 3:30 AM,” the notice read.
The telco stressed that the upgrade is part of its ongoing investment to ensure customers continue to enjoy secure and reliable mobile money services.
Safaricom apologized to customers for the temporary disruption.
“We apologize for any inconvenience that may be caused and thank you for your continued support,” the company said.
Also Read: M-PESA, Calls, Internet Affected as Safaricom Experiences Network Outage
Safaricom Announces Service Disruption
This marks the second system maintenance exercise Safaricom will carry out on its M-PESA platform in 2025.
The first took place on March 24, 2025, when services were briefly interrupted for about 30 minutes, from 1:00 AM to 1:30 AM.
At the time, Safaricom said the maintenance was aimed at reinforcing its commitment to delivering a reliable, safe, and secure customer experience.
“The scheduled system maintenance on the night of Monday, 24th March 2025, from 01:00 AM to 01:30 AM, is intended to ensure we continue offering superior services to our customers,” the company stated then.
According to the telco, such exercises are part of continuous improvements designed to strengthen service delivery.
Also Read: How to Transfer Money from Safaricom M-PESA to Other Networks
Uproar Over Disruption of Services
On September 11, 2025, Safaricom customers across the country took to social media to express frustration over a prolonged network outage that had lasted more than 12 hours.
Customers report experiencing disruptions in calls, mobile money services, and internet access.
Some users also reported difficulties paying for postpay services, while others said their lines displayed “emergency calls only” or “not registered on the network.”
Safaricom’s customer care team responded to the users, apologized, and assured them that the matter was being addressed.
“Hello, our apologies, we are experiencing a network fault, the issue is under resolution, we’ll advise once done,” the company told one user.
At the same time, the telco admitted to a technical hitch on the network and promised to resolve it as soon as possible.
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