The Kenya Revenue Authority (KRA) has launched a new WhatsApp-based platform that allows taxpayers to file their returns, aimed at simplifying compliance and enhancing accessibility.
Addressing a press briefing on April 1, KRA Commissioner General Humphrey Wattanga said the new platform is part of efforts to provide simplified, efficient, and inclusive tax services while boosting domestic revenue collection.
“Taxpayers should take advantage of this innovation and file early this year. This new platform represents the standard of tax compliance at KRA,” the Commissioner said.
KRA Introduces WhatsApp Tax Filing
The system allows taxpayers to file returns through WhatsApp in three steps, down from the previous eight, with the authority saying the process is designed to be seamless and user-friendly.
The platform also offers real-time support, enabling users to receive instant assistance while filing.
KRA noted that the initiative forms part of a phased approach to ease system congestion and encourage early compliance.
A Guide to Filing Your Tax Return via WhatsApp
The filing process has these simple steps:
- Start a chat on WhatsApp
Open WhatsApp and initiate a conversation with the official KRA number. - Select the service
Follow the prompts and choose the type of tax return you want to file. - Verify your identity
Enter your KRA PIN and complete the verification process as guided. - Review your details
The system will automatically retrieve your filing history and display your tax information, including any pending obligations.
Also Read: KRA Issues New Order to Kenyans Declaring Nil Income
- Confirm or update information
Check the details provided, make any necessary corrections, and proceed. - Submit your return
Follow the prompts to complete and submit your tax return. - Settle any dues (if applicable)
If there are outstanding payments, the platform will guide you on how to clear them.
Kenyans should note that the KRA’s WhatsApp number is +254 711 099 999. For any tax-related queries, they can also contact the authority via 0711 099 999.
Also Read: KRA to Target All Small Businesses in New Mandatory VAT Registration Plan
KRA Unveils Prefilled Returns and Enhanced Taxpayer Dashboard
In addition, the authority introduced prefilled returns for individuals with employment income, incorporating data from employer PAYE submissions such as gross pay, taxable income, and statutory deductions, including the Social Health Insurance Fund (SHIF) and the Affordable Housing Levy.
Taxpayers with other sources of income will also benefit from prefilled returns that capture basic details and withholding taxes, as well as an enhanced dashboard that improves visibility into transactions involving invoices, imports, and exports.
KRA has further expanded flexibility in expense claims, allowing taxpayers to declare legitimate non-eTIMS business expenses supported by relevant documentation.
The authority reminded taxpayers that the deadline for payment of any outstanding tax on income earned in 2025 is April 30, 2026, and urged individuals and businesses to file their returns and settle any liabilities within the stipulated timelines.
