Kenya Airways (KQ) has issued a warning to customers over fraudsters who pretend to be staff and request for customers’ travel details.
In a statement on January 22, KQ said it only contacts customers via +254 711 024747 or WhatsApp via +254 705474747 in case of a change to your flight schedule.
“Beware of individuals impersonating Kenya Airways as customer care representatives requesting your travel details/itinerary,” KQ said.
Kenya Airways’ official social media handles are: X: @kenyaairways and @kqsupport; Facebook: @Kenya Airways and IG: @Official Kenya Airways and Linkedin: @Kenya Airways.

The customer care email address is: customer.relations@kenya-airways.com
“Should you need to update your booking contact details (email and phone number) directly with KQ, you can do so via our website under the Book & Manage tab, (https://www.kenya-airways.com/en-ke/book-manage/manage-booking/),” KQ said.
Additionally, KQ asked the public to report any suspicious activities to its team via +254 741111485 or via email on customer.relations@kenya-airways.com.
Kenya Airways Flags Fake Pilot
This comes after the airline unmasked a fake pilot allegedly operating within the aviation industry.
In a statement on January 16, KQ said the imposter, identified as James Mwangi, has been distributing business cards and falsely claiming to be an employee of the airline.
To expose him, the airline stamped one of the business cards with a bold “FAKE” label, alerting the public to avoid interacting with the individual.
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The flagged business card displayed the fake pilot’s email, address, phone numbers, and a fake fleet number.
KQ said Mwangi is not part of its team and asked the public to always refer to its website for accurate information.
“Please be aware of a fake captain by the name James Mwangi issuing business cards and falsely claiming to be a Kenya Airways employee,” read the statement in part.
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“This individual is NOT associated with us. For accurate information about Kenya Airways and our employees, always rely on our official channels and website.”
KQ emphasized its commitment to ensuring the safety and integrity of its operations.
Additionally, KQ asked the public to report any suspicious activities to their team via Call or WhatsApp at +254741111485.
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