The Nairobi City Water and Sewerage Company (NCWSC) has announced a temporary interruption of services at its Central Business District Business Centre, located in the Cameo Building along Kenyatta Avenue.
In a notice dated July 11, the company has urged its esteemed customers to utilize alternative payment points during this period.
The NCWSC apologized for any inconvenience caused.
“RTGS Payments can be made using the following details: Account Name: Nairobi City Water and Sewerage Company Ltd. Postal Address – P.O. Box 30656 00100 NBI. Bank – Cooperative Bank of Kenya Ltd. Account Num: 01156001361403 Branch: Enterprise Road: Swift Code: KCOOKENA Branch Code: 11056,” the notice read.
For further inquiries or assistance, customers are encouraged to contact the NCWSC customer service department.
How to Pay Your Bill
Residents can access water services from anywhere by dialing *888# on their mobile phones.
This service is aimed at enhancing convenience and accessibility for all customers.
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In addition to mobile access, customers can pay their bills using personal cheques, credit, or debit cards at the CBD office located along Kenyatta Avenue.
Nairobi Water Services emphasized the importance of using official payment channels and advised customers against paying bills through staff members to avoid potential fraud.
The use of mobile service is part of the company’s ongoing efforts to improve service delivery and customer experience.
Alleged financial irregularities at the Nairobi Water
The disruptions came days after Kileleshwa Ward representative Robert Alai sounded an alarm over alleged financial irregularities at the Nairobi Water and Sewerage Company which is owned by the Nairobi County government.
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In a series of documents posted on his X account, Alai highlighted several concerning issues at the company.
Alai revealed that the company had accumulated a staggering Ksh2.3 billion debt, primarily due to the non-remittance of pension statutory deductions to the Local Authorities Pensions Trust (LAPTRUST), the main pension fund for the company’s employees.
He questioned the reasons behind the company’s failure to remit these deductions and demanded accountability from the responsible officers.
“We have a gang of very greedy individuals who are out to loot Nairobi. LAPFUND took over the assets of Nairobi City County for a song,” Alai’s statement read in part.
Additionally, the documents revealed plans to borrow Ksh2.3 billion from Cooperative Bank to settle the debt owed to LAPTRUST.
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