The National Assembly Public Accounts Committee (PAC) has faulted the National Police Service (NPS) and Britam Insurance over delays in settling group life insurance claims for families of police officers who died in the line of duty.
The committee, chaired by Butere Member of Parliament (MP) Tindi Mwale, on January 22, 2026, raised the issue after the Auditor-General flagged more than Ksh220 million in unpaid claims for the year ended June 2023, noting the delays breached contractual settlement timelines.
“The committee, chaired by Butere MP Tindi Mwale, raised the matter after the Auditor-General flagged over Ksh. 220 million in unpaid claims for the year ended June 2023, contrary to contract timelines,” read part of the statement.
Appearing before the committee, National Police Service Commission Accounting Officer Bernice Sialaal Lemedeket said progress had been made, with 96 claims worth Ksh205 million paid.
Three claims valued at Ksh6 million were still under processing, while two claims worth Ksh.3.4 million had been settled separately by the Kenya Revenue Authority (KRA).
MPs Faults NPS, Britam Over Ksh220 Delayed Compensation
However, MPs said the explanations failed to address prolonged delays that have deepened the suffering of bereaved families.
On the other hand, Aldai MP Maryanne Kitany questioned why compensation takes years despite premiums being paid on time, while Mathioya MP Edwin Mugo dismissed “processing” as an excuse, noting that some deaths recorded in 2023 were only being compensated in 2025.
Legislators warned that the audited amount could represent only a fraction of pending claims countrywide, urging timely compensation for affected families.
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The police service attributed the delays to funding constraints, delayed exchequer releases and incomplete documentation.
However, the lawmakers accused the Executive of failing officers who risk their lives to protect the public.
Britam Manager Benard Murage said prompt premium remittance is critical under a “cash-and-carry” insurance model.
However, the lawmakers rejected the explanation and demanded strict adherence to service timelines, as well as the adoption of digital systems to fast-track claims and provide real-time support to affected families.
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NPSC calls for Compensation for Injured Officers
In November 2024, NPSC called on the Social Health Authority (SHA) to fast-track the settlement of outstanding medical claims for police officers injured in the line of duty.
According to the commission, a total of 1,756 claims from the Kenya Police Service (KPS), Administration Police Service (APS), and the Directorate of Criminal Investigations (DCI) were submitted to NHIF before the transition to SHA between 2021 and 2022, but only 937 have been settled.
Under the contract and the Work Injury Benefits Act, NHIF was then required to settle assessed claims within 90 days.
The commission called on the parliament to intervene and help expedite the compensation process.
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