eSIM is a digital version of the traditional SIM card that allows mobile users to activate a network line without inserting a physical SIM into their phones.
In Kenya, many smartphone users are switching to newer devices that support eSIM, especially iPhones, Samsung Galaxy devices, and Google Pixel phones.
Safaricom introduced eSIM services in Kenya in 2021, allowing customers to convert their physical SIM cards into digital SIM profiles via QR code activation.
How Kenyans Can Change From Physical SIM to eSIM
To switch from a physical SIM card to an eSIM, customers must first confirm that their smartphone supports eSIM technology.
To check if device is compatible, users have to dial *#06# on their devices. If the phone displays an EID number, then it supports eSIM.
Also Read: Why Lipa na M-PESA Is Missing on SIM Toolkit of Some Users
Once compatibility is confirmed, users are required to visit a Safaricom shop with:
- Their original national ID or passport
- The smartphone they want to activate
- Their active Safaricom line
At the shop, the customer pays KSh 150 for the SIM swap from a physical SIM to an eSIM.
After payment, Safaricom issues a QR code containing the customer’s mobile profile. The user scans the code via the phone’s mobile network settings, allowing the device to automatically download and install the Safaricom eSIM profile.
If a user is roaming, the need to send an email to [email protected] or [email protected]. Once vetted, the person pays for the eSIM QR code to be sent via email.
On iPhones, users go to:
Settings → Mobile Data → Add eSIM
On Android devices, the process varies slightly depending on the manufacturer, but usually follows:
Settings → Network & Internet → Mobile Network → Add eSIM
Devices That Support eSIM in Kenya
Currently, the new smartphones support eSIM technology. Some of the commonly supported devices include:
- iPhone XR, XS, 11, 12, 13, 14, 15, and newer models
- Samsung Galaxy S20, S21, S22, S23, and Fold devices
- Samsung Galaxy Note 20 series
- Google Pixel devices
- Some smartwatches and tablets with cellular support
According to Safaricom says availability of the service depends on device compatibility and software support. Customers are encouraged to update their phones to the latest software versions before activation.
Also Read: Safaricom Ordered to Pay 11 Kenyans Ksh 900,000 Each
One major advantage of eSIM is dual SIM functionality. Users can keep both a physical SIM and an eSIM active on the same phone.
Safaricom eSIM Requirements for Kenyans Living Abroad
Safaricom has stated that if a Safaricom eSIM is not certified and therefore white-listed, a customer should visit their shop for assistance.
However, if such happens, people living abroad need to have their details certified by a notary public or the Kenyan Embassy.
The following are requirements needed for a notary public or the Kenyan Embassy:
- A passport page containing your bio details, certified
- A passport page with an immigration stamp exiting Kenya
- A passport page with the immigration stamp of the entry country
- A scanned copy of your ID (both sides)
