Telecommunication giant Safaricom has notified its customers of an internet disruption affecting its Home Fibre service that will last at least eight hours.
In a communication sent to Home Fiber subscribers on Saturday, October 11, Safaricom stated that the disruption will occur from Sunday, October 12, at 10:00 PM to Monday, October 13, at 6:00 AM, due to planned maintenance.
The telco company also informed users that payment services will be unavailable during this period.
“Jambo, we’re doing a Fiber service update on Oct 12 (10 PM) to Oct 13 (6 AM). Your connection may be interrupted,” read the notice in part.
“Payment services will be unavailable. Thank you.”
Also Read: Complete Guide to Access and Use Safaricom Home Fibre Internet Services
Safaricom Home Fiber is a broadband service that delivers high-speed internet directly to homes through fiber-optic cables.
It includes a free Wi-Fi router upon installation and is available in select urban and suburban areas across Kenya.
The maintenance follows Safaricom’s August announcement of a 25% discount on all new business fiber connections for the next two months.
The strategic move was aimed at protecting its dominance in Kenya’s fixed broadband market and attracting more small and medium-sized enterprises (SMEs).
The offer targets firms located in fiber-ready buildings and comes amid increasing competition from both terrestrial and satellite internet providers.
Under the revised rates, Safaricom’s entry-level 15 Mbps plan has been reduced to Ksh 2,249 per month from Ksh 2,999, while the 100 Mbps top-tier package now costs Ksh 4,724, down from Ksh 6,299.
Serving 678,118 fixed-internet customers and holding a 36.5% market share, the telco is also bundling this offer with business credit products to provide SMEs with greater payment flexibility.
Also Read: Safaricom Launches Skiza-Like Video Ring Back Tone Service- How it Works
Safaricom Recent Disruptions
At the end of September, Safaricom’s Fuliza service experienced a temporary disruption, leaving many customers unable to complete repayment transactions.
The company confirmed that it was aware of the issue and was working to restore normal service as soon as possible.
“There is an issue with the repayment of Fuliza, and resolution is underway. Our team is working to resolve it. Sorry for the inconvenience caused,” Safaricom said in a response to affected users.
Earlier in September, Safaricom customers across the country took to social media to express frustration over a prolonged network outage that lasted more than 12 hours.
Users reported disruptions in calls, mobile money services, and internet access.
The issue first emerged late on the night of September 10, with hundreds of subscribers experiencing problems ranging from being unable to make calls and send money to losing access to essential services linked to their Safaricom lines.
Safaricom’s customer care team acknowledged the problem repeatedly throughout the night, responding to users with apologies and assurances that the matter was being addressed.
“Hello, our apologies, we are experiencing a network fault, the issue is under resolution, we’ll advise once done,” the company told one user.
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