Safaricom sends promotional messages and marketing SMS to millions of its subscribers, keeping them updated on new offers, data bundles, and partner deals.
Many users usually find the messages frequent and distracting.
According to Safaricom’s Data Privacy Statement, customers have the right to manage the marketing communications they receive and can opt out at any time.
Safaricom uses its users’ personal information, including phone numbers and service interactions, to contact users with offers and promotions based on their use of its products and services.
The company also states that customers can request to stop receiving marketing messages at any time by adjusting their preferences on the website or by contacting customer support.
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How to top Safaricom Promotional Messages
Ananda, a Safaricom user, has asked the telco on X if he can stop the messages since they are annoying to him.
“Nimechoka na these promotional messages from Safaricom. They are so annoying. And when I stop them, they just pause for a few days. How do I stop them forever?”, said Ananda.
Safaricom has clarified that users can stop the messages at an individual level using the USSD Code.
“Hi Ananda_ke, sorry for the experience, to stop the Safaricom promotional messages dial *456#ok>select stop>reply with 98 to view more options>Stop Safaricom promotion sms & select the intended prompt. Apologies for the inconvenience caused,” said Safaricom.
Safaricom offers a USSD code method that allows users to stop unwanted promotional SMS quickly and without needing internet access.
Steps to follow
- Dial *456#
- Select option 9: STOP.
- Choose option 5: MARKETING MESSAGES.
- Select option 2: STOP ALL PROMO MESSAGES.
In addition to the USSD option, there are other reliable ways users can manage their incoming messages:
Contacting Safaricom Customer Care
Subscribers who struggle with the USSD menu or are unsure which service is sending the messages can call Safaricom’s support line on 100 and request assistance to remove specific services or all promotions from their line.
Using MySafaricom App
MySafaricom app provides an interface to manage subscription settings.
After logging in, users can go to their profile or the “My Services” section to view which promotional services they are subscribed to, then tap “Unsubscribe” next to each one they want to remove.
Also Read: How Safaricom’s Incorrect Fuliza Billing on M-PESA Led to Surprise Deductions for Kenyans
Blocking Specific Numbers
At a device level, phones often allow users to block numbers directly through their messaging app.
This won’t stop Safaricom’s system from sending messages to the inbox, but it prevents notifications and messages from specific sources from being received.
Flash SMS and Spam
Flash notifications also pop up on screen after a call ends, showing details such as airtime or call duration.
These can be turned off by using either the *100# menu or the *456# menu and opting out of “End of Call Notifications
Spam messages from third parties, such as betting firms or commercial advertisers, can be blocked on your phone or reporting through Safaricom to ensure they are removed from promotional lists.
Users can also send the specific sender numbers to 333 where Safaricom flags them as spam.
