Super Metro, a Matatu Sacco, has responded after the National Transport and Safety Authority (NTSA) suspended their operator license.
In a press statement on March 20, 2025, Super Metro urged NTSA to review the updated status of their compliance efforts and reconsider this suspension.
“We assert that the allegations are outdated and unfounded, as we have been fully compliant with NTSA regulations and have already addressed concerns raised in their investigation,” the statement read.
Super Metro Outlines
In their statement, the SACCO disputed the NTSA’s claim that out of their fleet of 294 vehicles, five had expired inspection certificates, and fifteen had expired Road Service Licenses (RSL).
The Sacco asserted that the allegations are outdated and unfounded, as they have been fully compliant with NTSA regulations and have already addressed concerns raised in their investigation.
Further, they confirmed that all inspection certificates and Road Service Licenses for the mentioned vehicles were renewed before the suspension.
Additionally, they stated issues regarding speed limiters, were promptly rectified across all affected vehicles.
These corrective actions were completed well before the suspension, ensuring full compliance with NTSA standards.
Also Read: NTSA Suspends Super Metro
Further Clarification on the Issue
In addition, the matatu Sacco refuted claims that their drivers’ training and qualifications were below the required standards.
They clarified that the drivers in question underwent the required re-training and re-testing three weeks ago, as mandated.
“All affected drivers have since been recertified and are fully qualified to operate our vehicles, in line with the Traffic (Driving Schools, Driving Instructors, and Driving Licenses) Rules, 2020,” the statement read.
Super Metro assured the public that they have been compliant on the issue relating to labour laws by providing signed contracts for their drivers and staff, and up-to-date records of PAYE, NSSF, and SHA remittances.
“These records are available for NTSA’s review, and we remain committed to the welfare of our workforce,” Super Metro said.
Also Read: Super Metro Responds Over Passenger Who Died During Ksh30 Fare Dispute
NTSA Reasons for Suspension
NTSA said the Company does not comply with the Traffic Act and the NTSA (Operation of Passenger Service Vehicles) 2014.
Out of 523 vehicles, a total of 15 vehicles had expired inspection certificates, and 8 vehicles had expired Road Service Licences (RSL).
The Authority 5 vehicles had expired speed limiter certificates, 88 vehicles were not transmitting speed data, 171 vehicles had no speed limiter records, 7 vehicles had no speed limiter vendor details and 109 vehicles were operating beyond the speed limit of 80Kph.
The Company was also in violation of the provisions of the NTSA (Operation of Public Service Vehicles) Regulations 2014, Section 5, sub-section 1(e).
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