Uganda Airlines has announced temporary flight disruptions after two of its long-haul fleet, Airbus A330-800neo aircraft, were taken out of service for unscheduled maintenance.
In a statement dated February 20, the airline said it had grounded both of its A330neo jets, which operate its long-haul routes to the UK, UAE, India, and Nigeria.
“Uganda Airlines wishes to inform our esteemed guests that two of our long-haul aircraft are temporarily out of service due to unscheduled maintenance,” read part of the statement.
The airline noted that technical teams are working urgently to restore the aircraft and resume normal operations and promised further updates once full service resumes.
“We are working around the clock to source the required components and technical expertise to return these aircraft to service. We will provide a further update on the fleet status and the full restoration of our schedule as soon as it is available,” read part of the statement.
Measures taken to Manage Flight Disruptions in Uganda
According to Uganda Airlines, the affected passengers will be rebooked on alternative carriers wherever possible to ensure they reach their destinations as close to their original schedules as possible.
Also Read: Flight Delays Hit JKIA, Kenya Airways Gives Way Forward to Passengers
For customers who booked on impacted routes, particularly London and Mumbai flights, the airline noted that they will be contacted directly with updated details.
“Affected guests are being contacted directly via phone and email with their new flight details.”
In some cases, flights may be consolidated or delayed to manage operational capacity, and impacted travelers are being contacted directly via phone and email with updated details.
The airline also highlighted that passengers have the flexibility to alter their travel plans or rebook to a future date without incurring any change fees.
Flights Disruptions Experienced in JKIA
Flights operating in and out of Jomo Kenyatta International Airport (JKIA) experienced delays on Monday, February 16, following the strike of Kenya Airport Workers.
The union launched the strike despite a court order barring it, citing grievances, including its failure to conclude a collective bargaining agreement with the aviation authority.
Also Read: Kenya Airways Asks Passengers to Consider Rebooking Flights as JKIA Crisis Deepens
Various airlines and the Kenya Airports Authority (KAA) reported the disruptions, warning that operational delays at air traffic control had affected certain departures and arrivals at the airport.
Kenya Airways and other regional carriers reported operational disruptions due to air traffic control delays
However, two days later, the Ministry of Roads and Transport negotiated the agreement for the Union to end its industrial action, saying that operations at the main Nairobi airport and other facilities would now return to normal.
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