Equity Bank has issued communications to its customers after a fire incident was reported at one of its branches.
In a statement on Wednesday, October 23, the Bank said a fire was reported at the Othaya Branch in Nyeri County.
Equity Bank said the County fire department and the area police responded to the calls from the branch officials and put out the fire.
“To Our Esteemed Customers. We wish to notify you that there was a fire incident at our Othaya Branch, which was reported at 1.30 a.m. following a fire detector alarm,” the bank said.
“Wells Fargo responded, the Nyeri fire department and local police were notified and responded. The fire has been put out.”
The Bank has since directed customers in the Othaya Branch to access banking services at the Kiria-ini, Nyeri or Mukurweini branches.
How Customers Can Access Services
Additionally, the bank said customers can access their accounts by dialing *247, via Equitel, Equity Mobile App: http://bit.ly/EquityMobileApp or Online Banking (Equity Online) https://equityonline.equitygroupholdings.com
The Bank said customers can also use EazzyBiz https://eazzybiz.equitybankgroup.com/iportalweb/iportal/jsps/orbilogin.jsp… , Equity Cards, Equity ATMs or Equity Agents/Branches/ATMs: https://equitygroupholdings.com/ke/locate-us
Equity Bank thanked the customers for their understanding during the incident.
“Thank you for your understanding,” the Bank said.
Also Read: Equity Bank Announces New Interest Rates
Equity Bank Performance
Equity Bank is a dominant player in Kenya’s banking sector with a large customer base and branch network.
The Bank operates over 211 branches countrywide, with a significant concentration in Nairobi.
As of the second quarter of 2024, Equity Bank boasted an impressive customer base of over 20.1 million and an asset base worth Ksh1.75 trillion, making it the largest bank in Kenya.
Equity recorded a half-year Profit after Tax of Ksh29.6 billion representing a 12% year-on-year growth, with earnings per share increasing to Ksh7.6 up from Ksh6.7 in the first half of the year 2024.
Equity recorded a half-year Profit after Tax of Ksh29.6 billion representing a 12% year-on-year growth, with earnings per share increasing to Ksh7.6 up from Ksh6.7 in the first half of the year 2024.
Also Read: Equity Reveals Number of Scholars Sponsored in Ivy League Universities
The Bank has also been named as the top financial brand in Africa and the second strongest banking brand in the world and backed by its motto of ‘’Growing Together in Trust’’.
This saw its deposit franchise grow by 11% year on year to Ksh1.3 trillion with its customer base now at 20.7 million.
Equity Bank Group secured four accolades at the prestigious 2024 Euromoney Awards in London during the event held in August.
The Bank emerged as the Best Bank for Corporate Responsibility in Africa, Best Bank for Corporate Responsibility in Kenya, Best Bank for SMEs in Kenya and Overall Best Bank in Kenya, all for a second consecutive year.
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