The Kenya National Examination Council (KNEC) has issued an update on how to get the 2024 Kenya Certificate of Secondary Education (KCSE) results after the website crashed.
In a statement, the Council indicated that the site went down because of a high number of requests being sent to the portal.
According to KNEC, the site was receiving up to 300,000 hits per second causing delays in feedback.
However, the site had been fixed and was fully functional for candidates who wanted to check their exam results.
“The portal for checking the 2024 KCSE examination results is fully functional and candidates are receiving their results.
“The minor delays in receiving feedback are due to the high number of requests being sent to the portal, of up to 300,000 hits per second,” stated KNEC.
Further, the Council urged Kenyans to remain patient noting that every candidate will eventually receive their results.
“We urge Kenyans to be patient and assure them that everyone will be able to access their results,” added the Council.
Also Read: KCSE 2024: How to Appeal Results for Remarking
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Kenyans Lament After Crash of KNEC Site
Earlier, a section of parents and students were left confused after struggling to access their 2024 Kenya Certificate of Secondary Education (KCSE) results.
The KNEC portal reportedly crashed shortly after Education Cabinet Secretary Julius Migos provided instructions on how to access the exam results.
While announcing the results on Thursday morning, CS Migos directed parents and students to visit results.knec.ac.ke to check their results.
Also Read: KCSE 2024: Number of Students Whose Results Were Cancelled and Withheld Revealed
They were required to enter their index number and any of their names per their KCSE registration data. In his address, Ogemba advised any candidates with trouble accessing their results to call KNEC through the toll-free number 0800724900 or 0800721410.
“This page isn’t working” read the error message displayed when one tried to click through the link.
Consequently, Kenyans rushed to social media to express their frustrations over the delays in accessing the results.
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