Nairobi Water and Sewerage Company has provided the procedure it uses to bill customers paying for supply of water.
In an update on June 3, the company detailed a billing cycle consisting of four steps followed before arriving at the final bill for each customer.
“Here is a summary of our Billing cycle for a better understanding of how your bill is generated. Dial *888# to query your bill,” read the caption on the poster update.
In the first step, the system generates a 30-day billing cycle for every customer.
Afterwards, a meter is read to generate a bill immediately which the customer gets via SMS or on the registered email or both.
“The customer is then given 14 days’ notice period to settle the current bill. On 15th day, the bill is due for disconnection if not paid,” Nairobi Water said.
The billing cycle automatically starts again, and a new bill is generated on the same date as the previous month.
Checking Balance
Here’s how to check your water balance on your mobile phone.
1.Dial *888# on your phone
2. You will be directed to a window that has 7 options
3. Key in ‘2’ on the dialogue box to get to query your bill
When done, you can move on to any other task available among the seven options.
Also Read: Hidden Gems of Kenya: Inside the Olkaria Hot Water Pool in Naivasha
How to Pay Your Water Bill Through Mobile Money
Nairobi Water Customers can pay for their bills via mobile money, either via airtel or M-pesa.
To pay through M-pesa, follow the procedure below.
1.Go to the M-PESA Menu.
2.Select ‘Pay Bill.’
3.Enter the Business Number: 444400 and your bill Account Number.
4.Enter the amount you wish to pay.
5.Key in your M-PESA PIN.
6.Confirm that your entries are correct then press OK.
7.Select Airtel Money on your menu.
“Customers who would like to pay their bills through personal cheques/credit/debit cards can do so at the CBD office, along Kenyatta Avenue. We further advice customers not to pay bills through our staff,” directs the Company.
Also Read: Nairobi Water Begins Dismantling Estate Pipes in Ongoing Crackdown
Airtel Money
Similarly, you can pay your bills via Airtel using the procedure described below.
1.Select Make Payments.
2.Select Paybill.
3.Select Nairobi Water.
4.Enter the amount you want to pay in shillings.
5.Enter your PIN.
6.Under reference, enter your Nairobi Water Account number.
Follow our WhatsApp Channel for real-time news updates!
https://whatsapp.com/channel/0029VaB3k54HltYFiQ1f2i2C
