The Kenya Power and Lighting Company (KPLC) on Saturday, February 10 announced a power outage affecting purchase of electricity tokens.
In a statement, the company announced that the system is currently undergoing a delay in token generation and postpaid bill payment.
“We are experiencing a technical hitch which is affecting both our prepaid (token generation) and postpaid bill payment systems,” read part of the statement.
Kenya Power further revealed that they are working to resume normalcy within the shortest time possible and apologized for the inconvenience caused.
For further information, the company asked customers to reach out to through its social media pages and website.
Buying Tokens Through M-Pesa
Although there are many ways to purchase electricity tokens, the most common way is through M-Pesa.
You can purchase tokens through your M-Pesa by selecting Lipa na M-PESA on your app and selecting the Pay bill option.
Proceed to enter the business number 888888 for postpaid and 888880 for prepaid tokens and your 11-digit prepaid meter number as the account number.
When that is done, enter the amount you wish to purchase and your M-Pesa pin to confirm your payment.
Buying Tokens Through KPLC Agents
For this method, you have to physically visit KPLC agent shops located in various locations across the country to purchase tokens.
The agent will require you to submit your meter number and the amount you wish to spend to purchase tokens. When successful, the agent will give you the tokens reference number and a confirmation of payment.
In return, agents make a commission depending on the transaction number.
At the same time, there is a provision for you to but tokens through your mobile banking.
Depending on the banking app you use, you can purchase tokens through their provided USSD or procedure.
KPLC Tokens reduced
At the same time, the cost of electricity is set to reduce after new prices were announced by the Ministry of Energy and Petroleum.
The new prices showed that the cost of electricity for all categories of power consumers will drop by Ksh.3.44 per unit.
Speaking on Wednesday, February 7, Energy Principal Secretary (PS) Alex Wachira said the cost reduction was as a result of a drop in foreign exchange adjustment rates.
Also Read: Relief for Kenyans as Govt Reduces Cost of KPLC Tokens
“Foreign exchange adjustment dropped from Ksh.6.46 per kilowatt hour to Ksh.3.22 per kilowatt hour owing to a decrease in the total foreign currency exchange payments made in January,” he said.
The lowering of the electricity cost is also a result of a marginal reduction in the fuel energy cost which dropped by 19 cents.
Prepaid users will see the changes on February 8 while post users will pay less at the end of February.
